Regional Account Manager

Crane-Worldwide-Logistics-Ireland-Ltd; Swords; On-site; EUR 60,000 - 90,000; Full time

Job summary

Crane Worldwide Logistics Ireland Ltd is seeking a Regional Account Manager to lead strategic development for a client or group of clients. You will manage complex internal and external networks, influence decision makers, and drive both retention and growth with regional/global alignment.

The role emphasizes client relationship management, performance monitoring, and the execution of business development initiatives within the Crane Worldwide network.

Qualifications

• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and/or transportation
• Experience with CRM systems
• Excellent written and verbal communication and strong organizational skills
• Strong customer service and problem solving abilities

Responsibilities

• Client facing role that manages the overall business relationship
• Account mapping and aligning regional/global teams
• Run weekly and quarterly business reviews and ensure they are prepared
• Ensure SOPs are understood and followed across Crane Worldwide offices servicing the account
• Enter meeting notes and action items into CRM and share with global network
• Travel within region to visit accounts and review procedures
• Identify growth opportunities and develop tactics with internal resources
• Maintain rates and monitor monthly yield
• Ensure timely payments and assist with collections on past due invoices
• Develop and implement business development plans with short and long-term objectives

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Regional Account Manager position is responsible for successful strategic development of a client or a group of clients.

Candidate must possess a strong ability to manage complex internal and external networks. This individual will strongly influence both internal and external decision makers and must be able to react quickly to changing needs/situations.

Key duties are business retention and development, including tactical and strategic responsibilities.

Essential Job Functions

• Client Facing Role that manages the overall business relationship
• Account mapping, business unit breakdown (touchpoints to align regional/global team)
• Run WBR/QBRs & ensure they are properly prepared for
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Report Creation / Monitoring / Distribution (responsible/accountable)
• Performance management (responsible/accountable)
• Market Analysis / Industry Awareness
• Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:
  
• Client and operational reviews
• Strategic business planning
• Value-added programs
• Process improvement initiatives
• Tender and contract management
• Technology and digital solutions
• Impact & coverage analysis -> identify service or opportunity gaps
• Penetrate organizational structure and develop relationship beyond main points of contact
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Ensure all company policies and regulatory requirements are adhered to
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
• Other duties as assigned

Physical requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Must have a valid driver’s license and safe driving record

Other Skills And Abilities:

• Understanding transport and storage of out of gauge cargo
  • Truck configurations (step, rng, dry van, double drop)
  • OFR (ro-ro), Air (cao), Contract Logistics
  • Insurance liability and risk
• Familiar with project site management/construction zones
• Project planning for all modes of transport
• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands

Education And Direct Work experience:

• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
• Experience with CRM systems

Certifications And Licences:

Professional certification may be required in some areas.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy:

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement.

We appreciate your cooperation in respecting this policy.