Regional Account Manager

Crane Worldwide Logistics LLC; Swords; On-site; EUR 60,000 - 90,000; Full time

Job summary

Crane Worldwide Logistics LLC is seeking a Regional Account Manager to drive strategic development of a client portfolio across the region. You will manage complex internal and external networks, influence decision makers and ensure retention and growth through tactical and strategic initiatives.

Responsibilities include account mapping, running WBR/QBRs, ensuring SOP adherence across offices, and driving value-added programs while monitoring payments and collaborating with global teams.

Qualifications

• 3–5 years of successful sales or account management experience in freight forwarding, logistics or transportation.
• Experience with CRM systems.
• Ability to manage complex internal and external networks and influence decision makers.

Responsibilities

• Client facing role managing the overall business relationship.
• Account mapping and cross-functional alignment with regional/global teams.
• Run weekly/monthly business reviews and ensure SOP compliance across offices.
• Create and monitor reports, drive performance management and value-added programs.
• Identify growth opportunities and develop strategies with internal resources.

Skills

Client relationship management

Strategic thinking

Communication

Problem solving

Team collaboration

Tools

CRM systems

Job description

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Regional Account Manager position is responsible for successful strategic development of a client or a group of clients.

Candidate must possess a strong ability to manage complex internal and external networks. This individual will strongly influence both internal and external decision makers and must be able to react quickly to changing needs/situations.

Key duties are business retention and development, including tactical and strategic responsibilities.

Essential Job Functions

• Client Facing Role that manages the overall business relationship
• Account mapping, business unit breakdown (touchpoints to align regional/global team)
• Run WBR/QBRs & ensure they are properly prepared for
• Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
• Report Creation / Monitoring / Distribution (responsible/accountable)
• Performance management (responsible/accountable)
• Market Analysis / Industry Awareness
• Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:
• Client and operational reviews
• Strategic business planning
• Value-added programs
• Process improvement initiatives
• Tender and contract management
• Technology and digital solutions
• Impact & coverage analysis -> identify service or opportunity gaps
• Penetrate organizational structure and develop relationship beyond main points of contact
• Maintain rates and assess yields monthly
• Monitor account for timely payments and assist with collections on past due invoices
• Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
• When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
• Ensure all company policies and regulatory requirements are adhered to
• Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
• Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
• Other duties as assigned

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Talking, hearing and using hands to operate computer equipment
• Vision abilities required by this job include close vision and the ability to adjust focus
• Must have a valid driver's license and safe driving record

Other Skills And Abilities

• Understanding transport and storage of out of gauge cargo
  • Truck configurations (step, rng, dry van, double drop)
  • OFR (ro-ro), Air (cao), Contract Logistics
  • Insurance liability and risk
• Familiar with project site management/construction zones
• Project planning for all modes of transport
• Excellent Organizational Skills
• Excellent written and verbal skills
• Excellent presentation and interpersonal skills
• Thorough knowledge of transportation industry logistics and freight forwarding
• Thorough knowledge of successful sales techniques
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Good analytical and program management skills; ability to define, develop and document business processes and procedures
• Strong customer service, problem-solving, and interpersonal skills
• Internal/external sales skills
• Troubleshooting and problem resolution skills
• Leads by example
• Sense of urgency
• Creative
• Responds easily to changing demands

Education And Direct Work experience

• 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
• Experience with CRM systems

Certifications And Licences

Professional certification may be required in some areas.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Recruitment Agency Policy

At Crane Worldwide Logistics we manage all hiring directly and do not accept unsolicited CVs or candidate profiles from recruitment agencies or search firms. Agencies must not contact our employees or managers directly with candidate details.

Where recruitment support is required, we will engage trusted partners through a formal written agreement. We will not be liable for be liable for any associated placement fees for any CVs received without such an agreement.

We appreciate your cooperation in respecting this policy.

Qualifications

Behaviors

Required

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Goal Completion

Inspired to perform well by the completion of tasks

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization