Recovery Claims Handler

Intact Insurance (previously RSA); Dublin; Hybrid; EUR 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid work

Training in Dublin office (Dundrum)

Progression on APA & CIP

Job summary

Intact Insurance Ireland is hiring for several Customer Claims Recovery Handler roles in Dublin. The role supports reviewing and progressing motor damage claims with empathy, phone updates, and collaboration with service providers.

Training takes place in the Dublin office in Dundrum, with hybrid option after training; APA/CIP qualification path offered and progression rewards.

Join a team focused on fair investigation, high service standards, and recovery of outlays.

Qualifications

• APA qualification in progress (preferred)
• 1–2 years' experience in motor damage claims (preferred)
• Strong customer service skills
• Confident, enthusiastic and professional phone manner
• Ability to communicate with customers over the phone and multitask
• Ability to work independently to meet targets

Responsibilities

• Reviewing and assessing claims
• Empathetic customer interactions
• Take claim notifications by phone and provide updates
• Progress claims to settlement and pursue recovery of outlay
• Coordinate with service providers for fair investigations and repairs
• Support more experienced colleagues on complex cases
• Maintain high standards of quality and continuous improvement

Job description

Customer Claims Recovery Handler

This is an exciting new hybrid working career opportunity within the Insurance industry. You will be rewarded with a competitive salary which will progress when you achieve APA & CIP qualification in line with our refreshed reward offering in addition to our excellent employee value proposition and benefits.

We are currently hiring for several Customer Claims Handler roles to join our team based in Dublin. The role is a full-time position and can be office-based or hybrid following training period. Training takes place in our Dublin office in Dundrum.

Key Responsibilities

• You will spend most of your time reviewing and assessing claims


• Having high levels of empathy and understanding for our customers


• Depending on your level of experience this will involve taking claim notifications over the phone, providing updates on claims, and working with customers and service providers to progress claims towards settlement, as well as actively pursuing recovery of our outlay in cases where we have recovery opportunities


• Managing customer interactions in an efficient, courteous, and timely manner to deliver high standards of customer satisfaction


• Working proactively with service providers to ensure fair and efficient investigation and evaluation of liability and damage and agreeing appropriate repair, replacement, or reimbursement.


• Supporting more experienced colleagues in the handling of complex cases


• Delivering the highest standards of quality and working with your coach to continuously improve

Requirements

• APA Qualified working toward CIP (preferrable but not required)


• 1-2 years' experience handling motor damage claims (preferrable but not required)


• Strong customer services skills


• Confident, enthusiastic, and professional phone manner


• Ability to communicate with customers over the phone and multitask


• Ability to work independently on assigned portfolio to achieve team performance targets


• Experience of Microsoft Word and Excel desirable but not required

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance's commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Regulatory Requirements

If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.