Claims Investigator

Intact Insurance (previously RSA); Dublin; Hybrid; EUR 38,000 - 52,000; Full time

Job summary

Intact Insurance Ireland is seeking a Claims Investigator to evaluate injury claims across Employers’, Public, and Motor liability. You will lead investigations, negotiate settlements and prepare clear reports for claims handlers and defence solicitors.

The role supports hybrid working from our Dublin office, with potential travel/overnight stays and a focus on delivering accurate decisions while upholding regulatory requirements.

Qualifications

• APA/CIP qualification is required.
• 2-3 years' experience in a similar or relevant role.
• Full clean driver's license as company car will be provided.
• Overnight stays may be necessary.
• Effective communication skills.
• Strong negotiation skills.
• Good verbal & written communication skills.
• Proficiency in Microsoft Office, particularly Excel.

Responsibilities

• The provision of the most effective and efficient investigation, negotiation and settlement service for claims.
• Undertaking audits of Panel Investigators & external Claim Handling Providers to ensure quality service.
• Preparing and delivering case decisions and solutions to Intact Insurance customers, in line with agreed processes at designated level authority to preferred clients.
• Undertaking claims investigation and settlement negotiations for preferred clients.
• Providing precautionary and post-event advice and guidance to preferred Intact Insurance customers to minimise future claims and mitigate the impact of current claims.
• The profitable maintenance of account through the provision of technical expertise for claims in order to meet the business objectives/ targets.
• Acting as a point of referral to colleagues and customers, providing expert advice and guidance.

Skills

Effective communication

Strong negotiation

Verbal and written communication

Excel

Education

APA/CIP Qualification

Tools

Microsoft Office

Job description

Claims Investigator

Claims Investigator role involves evaluating all types of injury claims. You will spend your time establishing where the fault lies in employers' liability, public liability and motor liability.

You will spend the majority of your time investigating accidents Employers, Public and Motor with our policyholder's providing decision on legal liability.

You will enjoy using your strong investigative, negotiation, analytical, relationship management and decision-making skills to deliver an effective and efficient service to support delivery of business objectives. You will provide quality investigation reports to our claims handlers and Defence Solicitors.

Key Responsibilities

• The provision of the most effective and efficient investigation, negotiation and settlement service for claims.
• Undertaking audits of Panel Investigators & external Claim Handling Providers to ensure quality service
• Preparing and delivering case decisions and solutions to Intact Insurance customers, in line with agreed processes at designated level authority to preferred clients
• Undertaking claims investigation and settlement negotiations for preferred clients
• Providing precautionary and post-event advice and guidance to preferred Intact Insurance customers to minimise future claims and mitigate the impact of current claims.
• The profitable maintenance of account through the provision of technical expertise for claims in order to meet the business objectives/ targets.
• Acting as a point of referral to colleagues and customers, providing expert advice and guidance.

Requirements

• APA/CIP Qualification
• 2-3 years' experience in a similar or relevant role
• Full Clean Drivers Licence as company car will be provided
• Overnight stays may be necessary
• Effective communication skills
• Strong negotiation skills
• Good verbal & written communication skills
• Proficiency in Microsoft Office, particularly excel.

Join Intact Insurance and make a difference every day.

Whether you're just beginning your career or looking to take the next progressive step, Intact Insurance Ireland is where you can be yourself, learn and develop, and where your ideas matter.

With offices in Belfast, Galway, and Dublin, we've embraced hybrid work, empowering our people to work flexibly and deliver great service to our customers every day.

We want you to thrive and grow with us – and we'll give you all the tools, flexibility and learning opportunities you need to do it.

And, if you bring your best, then we promise to give you, our best.

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact Insurance's commitment to you in exchange for living our Values, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Regulatory Requirements

If this role is defined as a "controlled function" by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that you meet the requirements as set out in the Fitness & Probity standards issued in this Act.

Intact Insurance Ireland DAC and its affiliate companies consider applicants on the basis of qualifications and without regard to race, colour, religion, sex, national origin, age, marital or veteran status, sexual orientation, disability or any other legally protected status.