Receptionist/Administrator/MABS - CE Scheme - Westmeath Community Development Ltd

Westmeath Community Development Ltd; Mullingar; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Accredited training provided

Job summary

Westmeath Community Development Ltd is offering a reception role at the Westmeath Citizens Information Service. This position involves managing phone queries, clients, and administrative tasks. It's a developmental opportunity with no prior experience required, as accredited training will be provided.

The role includes various responsibilities, such as delivering information, handling records, and maintaining office supplies. Candidates should possess strong communication and organizational skills.

Qualifications

• Good general level of education.
• Experience with admin/office work and IT document production.
• Knowledge of Word & Excel.

Responsibilities

• Manage telephone system and telephone queries.
• Screen all clients on arrival to determine needs.
• Deliver local information at point of contact.
• Record and report data on internal systems.
• Manage meeting room bookings.

Skills

Telephone skills

Organizational skills

Good communication skills

Ability to work on own initiative

Education

Good general level of education

ECDL certification

Tools

Word

Excel

Job description

Job Description

Receptionist with Administration Information Provision in Westmeath Citizens Information Service.

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.

Duties

• Manage telephone system and telephone queries.
• Screen all clients on arrival to determine needs.
• Deliver local information and referral to local services at point of contact with clients.
• Record and report data on internal systems.
• Manage post‑in and post‑out system.
• Manage meeting room bookings.
• Track incidents, accidents, complaints and compliments.
• Liaise with other services within the centre (National Advocacy Service; MABS; CIC The Law Centre).
• Manage office and canteen supplies.
• Provide reception cover for monthly free legal advice clinic (on rota basis).
• Attend minute resource meetings.
• Act as point of contact for all volunteers, particularly regarding weekly rotas.
• Support administrator and development manager as required.
• Manage information leaflet supply.
• Ensure centre is clean, tidy and stocked with relevant and up‑to‑date current material and supplies.
• Track all action points using front‑of‑house systems provided.
• Manage client expectations and provide a professional first point of contact with the service.

Qualifications

• Good general level of education.
• Experience with admin/office work and IT document production.
• Knowledge of Word & Excel.
• ECDL certification.

Skills and Experience

• Telephone skills.
• Knowledge of a wide range of document production.
• Skills in maintaining records/files and minute taking.
• Experience working as a member of a team.
• Ability to deal directly with customer matters.
• Experience arranging events and meetings.
• Excellent organisational skills.
• Good communication skills, including ability to meet a wide range of customer needs.
• Ability to work on own initiative and prioritise own work to meet agreed objectives.
• Ability to work as part of a team.