Receptionist/Administrator (Mid West Simon) - CE Scheme - CONGRESS INFORMATION AND OPPORTUNITY CENTRE CLG

CONGRESS INFORMATION AND OPPORTUNITY CENTRE CLG; Ennis; On-site; EUR 25,000 - 35,000; Full time

Job summary

CONGRESS INFORMATION AND OPPORTUNITY CENTRE CLG in Ireland is offering a developmental opportunity in administrative support and reception. No prior experience is required as Accredited training will be provided to support your career.

You will handle calls, manage a general inbox, greet visitors, take donations, and provide administrative support. The role involves using SumUp for donations and working closely with office staff.

Qualifications

• No previous experience required; Accredited training will be provided to support your career.

Responsibilities

• Answering the main telephone number and transferring calls to the appropriate staff with guidance provided
• Keeping a log of all telephone calls received
• Managing the general email inbox and directing messages as needed
• Accessing voicemail messages from the previous day and noting action items
• Greeting and assisting members of the public who visit the office
• Taking donations over the phone and in person using the SumUp solution
• Ensuring the reception area is kept clean and tidy at all times
• Collaborating with the EA to the CEO and providing administrative support as directed by the CFO
• Opening and closing the office as a keyholder

Skills

Communication

Organisational skills

Telephone handling

Customer service

Tools

SumUp

Job description

CONGRESS INFORMATION AND OPPORTUNITY CENTRE CLG

Eligibility to participate on CE is generally linked to those who are 21 years or over and in receipt of a qualifying social welfare payment for 1 year or more or 18 years and over for certain disadvantaged groups. Your eligibility will have to be verified by the Department.

Job Description

Duties

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.

• Answering the main telephone number of the Mid West Simon Community. This involves either directly answering the query or transferring the caller to a relevant staff member (appropriate training will be provided)
• Keeping a log of all telephone calls received
• Managing the general email inbox of the Mid West Simon Community. This involves either directly answering the emails or transferring them to a relevant staff member (appropriate training will be provided)
• Accessing the telephone system to recover voicemail messages from the previous day, taking note of the messages and dealing with them appropriately
• Greeting and assisting members of the public/others who physically come into the office
• Taking donations (over the phone and in person) – using the “Sumup” payment solution
• Ensuring that the general reception area is kept clean and tidy at all times
• Working closely with the EA to the CEO
• Keyholder: opening and closing the office)
• Providing administrative support where needed (as directed by the CFO)

Duties

This is a developmental opportunity, no experience necessary. Accredited training will be provided to support your career.

• Answering the main telephone number of the Mid West Simon Community. This involves either directly answering the query or transferring the caller to a relevant staff member (appropriate training will be provided)
• Keeping a log of all telephone calls received
• Managing the general email inbox of the Mid West Simon Community. This involves either directly answering the emails or transferring them to a relevant staff member (appropriate training will be provided)
• Accessing the telephone system to recover voicemail messages from the previous day, taking note of the messages and dealing with them appropriately
• Greeting and assisting members of the public/others who physically come into the office
• Taking donations (over the phone and in person) – using the “Sumup” payment solution
• Ensuring that the general reception area is kept clean and tidy at all times
• Working closely with the EA to the CEO
• Keyholder: opening and closing the office)
• Providing administrative support where needed (as directed by the CFO)

• Sector: administrative and support service activities