Receptionist

Windward Management Ltd; Dundalk; Remote; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Meal on duty

Staff discounts

Complimentary car-parking

Employee Assistance Programme

Digital Wellness Programme

Job summary

Ballymascanlon Hotel & Golf Resort, part of the Windward Management portfolio, is seeking a Front Office Receptionist to deliver exceptional guest service at the hotel’s front desk in Ireland. You will handle check-ins and check-outs, assist guests with enquiries, and support nightly security and lobby upkeep with a courteous, professional approach.

The role requires at least 1 year in a customer service setting and the ability to work night shifts, weekends, and public holidays.

Qualifications

• Minimum of 1 year experience in a customer service role.
• Available to work night shifts through the week, weekends and public holidays.
• Able to work five days per week.

Responsibilities

• To complete duties as requested by the Front Office Manager.
• Completing Front Office Receptionist duties
• Completing Check-ins & check-outs following hotel procedures
• To ensure security checks are completed on a nightly basis
• To promote a helpful and professional image at all times and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude
• To ensure all room service calls are handled quickly and efficiently
• To maintain the upkeep and appearance of the lobby and main hotel entrance
• To perform light cleaning of the hotel entrance by picking up litter and emptying ashtrays & sweeping

Skills

Customer service

Job description

Receptionist

Join our fabulous team at Ballymascanlon Hotel & Golf Resort as a Front Office Receptionist.

The receptionist role is an exciting role that involves providing our guests with top customer service and completing administration tasks to ensure the smooth running of the Front Desk function.

About Us

The Ballymascanlon Hotel is a four-star property set on 130 acres of beautiful parkland, this impressive Victorian House forms the heart of this Hotel. It is one of the most remarkable historical estates in Ireland dating back to 833 A.D.

As part of the TMR Collection & under the guidance of Windward Management, Ballymascanlon Hotel & Golf Resort offers great opportunities for growth & progression in your hospitality career.

Role & Responsibilities

All our team pride themselves in offering exceptional guest service to ensure we always go above our service standards. Your role with us will include:

• To complete duties as requested by the Front Office Manager.

• Completing Front Office Receptionist duties

• Completing Check-ins & check-outs following hotel procedures

• To ensure security checks are completed on a nightly basis

• To promote a helpful and professional image at all times and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude

• To ensure all room service calls are handled quickly and efficiently

• To maintain the upkeep and appearance of the lobby and main hotel entrance

• To perform light cleaning of the hotel entrance by picking up litter and emptying ashtrays & sweeping

About the role

Requirements

• The ideal candidate will possess a minimum of 1 year experience in a customer service role.

• The ideal candidate must be available to work shifts through the night during the week, weekends and public holidays.

• The ideal candidate must be able to work five days per week.

Perks & Benefits of working at Ballymascanlon Hotel & Golf Resort

We offer the below to all our team members:

• A welcoming & supportive team environment

• Opportunities for developmentwithin the Hotel & wider Windward Group

• Meal on duty

• Refer a friend scheme

• Staff discounts throughout the Hotel & its sister properties

• Complimentary car-parking

• Employee Assistance Programme

• Digital Wellness Programme

• Competitive Salary & hourly rates

• Team awards & team recognition scheme including employee of the month, long service awards, team recognition days & random treat days

About Windward Management

Ballymascanlon Hotel & Golf Resort is managed by Windward Management.

Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join us today as a Front Office Receptionist!

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.

Required Criteria

• Minimum of 1 year experience in a customer service role