Receptionist

Motel One Group; Dublin; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus

Job summary

Motel One Dublin is seeking a Receptionist to be the first and last impression for our guests, delivering a warm, genuine and professional welcome. You will manage check-ins/check-outs, respond to inquiries, and resolve requests with care and efficiency.

Join a team that focuses on creating a welcoming atmosphere, anticipating needs and upholding high hospitality standards. Previous reception or customer service experience is desirable, with Opera Cloud PMS knowledge a plus.

Qualifications

• Previous experience in a hotel reception or customer service is desirable.
• Experience using Opera Cloud or a similar PMS is an advantage.
• Warm, friendly and professional personality with a passion for guest service.
• Positive attitude, strong communication, calm and organised under pressure.
• Proactive team player who creates memorable guest experiences.
• Strong attention to detail and ability to multitask while maintaining standards.
• Eligible to work in Ireland and currently residing in Ireland.

Responsibilities

• Greet guests with a warm, genuine and professional welcome.
• Handle check-ins and check-outs and respond to guest inquiries.
• Collaborate with colleagues to deliver exceptional service and exceed guest expectations.

Skills

Hotel reception experience

PMS experience

Customer service

Communication skills

Team player

Multitasking

Attention to detail

Work eligibility Ireland

Tools

Opera Cloud

Job description

Our heart beats turquoise.

Company Description

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees. We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 100 hotels in 14 countries impress with exclusive design, high service standards and first‑class inner‑city locations at an attractive price. As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Job Description

As a Receptionist, you are the first and last impression of our hotel, placing the guest at the centre of everything you do. You will deliver a warm, genuine and professional welcome, ensuring every interaction creates a positive and memorable experience. From managing check‑ins and check‑outs to responding to guest enquiries and resolving requests with care and efficiency, you will provide exceptional service while working collaboratively with your colleagues to exceed guest expectations. You will take pride in creating a welcoming atmosphere, anticipating guests’ needs and ensuring every stay reflects the high standards and hospitality of Motel One.

Qualifications

• Previous experience in a hotel reception or customer service role is desirable.
• Experience using Opera Cloud or a similar Property Management System (PMS) is an advantage, although full training will be provided.
• A warm, friendly and professional personality with a genuine passion for delivering exceptional guest service.
• A positive attitude, strong communication skills and the ability to remain calm and organised in a fast‑paced environment.
• A proactive team player who takes pride in creating memorable guest experiences.
• Strong attention to detail and the ability to multitask while maintaining high standards of service.
• Must be eligible to work in Ireland and currently resident in Ireland.

Additional Information

At Motel One Dublin, we believe our people are at the heart of everything we do. We work as One Team, supporting each other, celebrating successes together and creating a positive, fun and welcoming workplace where everyone can thrive. While we take great pride in delivering exceptional guest experiences, we also believe work should be enjoyable. We recognise and reward outstanding performance through a generous quarterly bonus scheme, based on our guest satisfaction scores and service excellence. This means that when we delight our guests, our team shares in the success. If you’re looking for a workplace where your attitude, personality and passion for hospitality are valued just as much as your experience, we’d love to hear from you.