Receptionist

Arcon Recruitment Services; Ballina, Ballinrobe, Castlebar, Westport; On-site; EUR 28,000 - 36,000; Full time

Job summary

Arcon Recruitment is recruiting a Hotel Receptionist for a hotel in Co. Mayo. You will be the first point of contact for guests, welcoming them on arrival and assisting throughout their stay.

The role suits someone who enjoys meeting people, stays organised during busy periods, and takes pride in making guests feel welcome. Experience with hotel booking software is an asset for this front desk position.

Qualifications

• Previous hotel reception or front office experience is desirable.
• A warm, professional manner and strong communication skills.
• Good attention to detail and the ability to prioritise during busy periods.
• Confidence using computer systems. Experience with hotel booking software is an advantage.

Responsibilities

• Welcome guests and manage check-ins and check-outs.
• Handle room reservations, amendments and cancellations by phone, email and in person.
• Answer guest queries about hotel facilities and provide information on local attractions, dining and transport.
• Process payments, issue receipts and keep guest accounts and booking records accurate.
• Liaise with housekeeping and other departments to confirm room readiness and follow up on guest requests.
• Handle guest concerns professionally and refer issues to the duty manager where appropriate.
• Keep the reception area tidy and provide clear updates at shift handover.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Hospitality experience

Computer skills

Tools

Hotel booking software

PMS systems

Job description

Arcon Recruitment is recruiting a Hotel Receptionist on behalf of our client, a hotel in Co. Mayo.

You'll be the first point of contact for guests, welcoming them on arrival and helping them throughout their stay. This role would suit someone who enjoys meeting people, stays organised when reception gets busy and takes pride in making guests feel welcome.

Key responsibilities

• Welcome guests and manage check-ins and check-outs.
• Handle room reservations, amendments and cancellations by phone, email and in person.
• Answer guest queries about hotel facilities and provide information on local attractions, dining and transport.
• Process payments, issue receipts and keep guest accounts and booking records accurate.
• Liaise with housekeeping and other departments to confirm room readiness and follow up on guest requests.
• Handle guest concerns professionally and refer issues to the duty manager where appropriate.
• Keep the reception area tidy and provide clear updates at shift handover.

What we're looking for

• Previous hotel reception or front office experience is desirable. Candidates with experience in hospitality, reservations, reception or another customer-facing role are welcome to apply.
• A warm, professional manner and strong communication skills.
• Good attention to detail and the ability to prioritise during busy periods.
• Confidence using computer systems. Experience with hotel booking software is an advantage.
• The ability to work independently and as part of a team.