Reception Team Member

Staycity Group; Dublin; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme

Discounted stays

Refer a friend bonus

Cycle to work

Education support

Volunteer days

Employee assistance program

Birthday leave

Job summary

Staycity Group is seeking a full-time team member in Ireland, County Dublin, to help deliver standout guest experiences across our urban aparthotels. You will embody a brand ambassador mindset, use strong communication and organisational skills, and ensure smooth, welcoming stays for every guest.

Previous property experience is helpful but not essential, as full training is provided. Opera knowledge is a bonus.

Qualifications

• Excellent communication and interpersonal skills are required for this role.
• Previous experience in a similar property is helpful but not required; full training will be provided.
• Prior experience using Opera is helpful but not required; full training will be provided.

Responsibilities

• Be a Brand Ambassador representing Staycity Group.
• Make a good first impression with guests through confidence and communication.
• Amaze guests with attention to detail and organisational skills.
• Go above and beyond for guests and team to delight our guests.
• Bring a positive attitude to a vibrant workplace.
• Be kind and treat everyone with respect.

Skills

Communication skills

Interpersonal skills

Tools

Opera

Job description

Contract: Full Time

Prefered candiate will already have knowledge of OPERA

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday

We would love you to have:

• Previous experience working in a similar property is helpful but not a “must have” as full training will be provided
• Prior experience using Opera is helpful but not a “must have” as full training will be provided
• Excellent communication and interpersonal skills are required for this role.

What you can do for us:

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
• Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
• Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
• Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team
• Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests

Join us and be part of the journey.