Reception Supervisor

Red Carnation Hotels Ltd.; Ireland; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Training & development

Discounted rates

Staff events

Volunteer days

Meal on duty

Job summary

Ashford Castle, Ireland, part of Red Carnation Hotels, invites applications for a Reception Supervisor to deliver quality service to guests and colleagues in line with Forbes Five-Star standards.

Lead Front of House operations, supervise daily activities in the absence of the Front Office Manager, and support reservations and arrivals/departures with a friendly, professional team for a luxury hospitality experience.

Qualifications

• Must have supervisory experience in a similar role.
• Strong communication and attention to detail are essential.
• Ability to train and motivate a team to meet hotel standards.
• Experience with Front of House operations and guest services.
• Legally eligible to work in Ireland.

Responsibilities

• Be familiar with Front of House procedures and ensure they are followed.
• Lead and motivate the team to uphold hotel standards.
• Supervise daily operations in the absence of the Front Office Manager.
• Assist the reception team with arrivals and departures in a friendly, efficient manner.
• Support reservations processing as required.
• Operate the reservations, arrivals and departures system and keep data up to date.
• Contribute to delivering exceptional guest care and anticipate needs.

Skills

Supervisory experience

Front of House systems

Team leadership

Communication skills

Attention to detail

Job description

We are recruiting for aReception Supervisortoprovide quality service to our guests and colleagues, in line with the Forbes FiveStar standards and The Red Carnation Hotels standards

Who are we?

Join Ashford Castle and become part of a legendary story. AsIreland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is atrue icon of Irish heritage and a proud member of the Red Carnation HotelCollection. Beyond its grand stone gates lies an unforgettable experience. Oncehome to the Guinness family, this 800-year-old castle offers award-winningluxury, exceptional dining, a world-class spa, and a passionate team dedicatedto creating unforgettable moments. Voted No. 1 Resort Hotel in the UK &Ireland by Travel + Leisure and proud to have retained the ForbesFive-Star award in 2025

We are recruiting for aReception Supervisortoprovide quality service to our guests and colleagues, in line with the Forbes FiveStar standards and The Red Carnation Hotels standards

Who are we?

Join Ashford Castle and become part of a legendary story. AsIreland’s only double Forbes Five-Star Hotel & Spa, Ashford Castle is atrue icon of Irish heritage and a proud member of the Red Carnation HotelCollection. Beyond its grand stone gates lies an unforgettable experience. Oncehome to the Guinness family, this 800-year-old castle offers award-winningluxury, exceptional dining, a world-class spa, and a passionate team dedicatedto creating unforgettable moments. Voted No. 1 Resort Hotel in the UK &Ireland by Travel + Leisure and proud to have retained the ForbesFive-Star award in 2025

Key responsibilities of the Reception Supervisor will include:

• Be fully familiar with all Front of House systems and procedures, ensuring they are implemented consistently while on duty.

• Train, lead, and motivate the team to ensure all duties are carried out in line with Hotel Standards.

• Supervise daily operations in a hands-on capacity in the absence of the Front Office Manager.

• Assist the reception team with all arrivals and departures in a friendly, efficient manner consistent with Hotel Standards.

• Support the reservations team with reservation processing as required.

• Operate the computerized system for reservations, arrivals, and departures, ensuring all information is accurate and up to date.

• Contribute to the department’s goal of providing guests with the highest levels of care and personal attention, anticipating their needs and taking initiative to exceed expectations wherever possible.

The ideal candidate for the Reception Supervisor position should:

• Be a self starter, and enjoy working within a friendly and productive team.
• Have previous supervisory experience within a similar role.
• Demonstrate strong communication skills & attention to detail.
• Have the ability to handle busy situations and manage your workload effectively.
• Have a friendly & outgoing personality.
• Be enthusiastic & flexible.
• Be legally eligible to work in Ireland.

What's in it for you?

• Professional,award winning training and development opportunities
• Discountedaccommodation rates with Red Carnation Hotel Collection
• AnnualStaff Appreciation Party and other Employee Recognition Events
• Discountedrates with many local businesses and third party service providers(including Estate Activities)
• Heavilysubsidised accommodation (subject to availability)
• Freemeals on duty
• Complimentarydry cleaning of business attire
• Recommendfriend and family bonus scheme
• Twopaid volunteering days each year
• Holidayallowance increasing with length of service up to 25 days
• Hotelbased recognition incentives
• Freeaccess to Employee Assistance Programme

Join us in this incredible new opportunity!

We are an equal opportunities employer. The successfulcandidate must also be legally eligible to work in Ireland.

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