Reception Supervisor

CLIFF Hotels, Venues & Residences; Celbridge; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Excellent salary based on experience

Flexible working hours in Reception

Ongoing professional development

Career progression opportunities

Employee Assistance Programme

Bike to Work Scheme

Uniform provided

Meals provided on duty

Stay and dining discounts for you and/

Job summary

Cliff at Lyons, a luxury countryside retreat, is seeking an experienced Reception Supervisor to join our team. This is a full-time position with flexible hours to cover early mornings, evenings, weekends and public holidays.

Ideal candidates have 3+ years in a similar role, excellent English, and familiarity with HotSoft (preferred). Join us for outstanding guest service, competitive salary based on experience, and opportunities for professional growth in a premium hospitality setting.

Qualifications

• Excellent written & spoken English.
• Ideally 3+ years' experience in a similar role but training will be provided.
• Experience with HotSoft is an advantage.

Responsibilities

• Respond to Reservations emails and general Hotel inquiries.
• Supervise Reception Team and assist Front Office Manager in all duties.
• Manage room allocations in line with guest preferences and special requests.
• Process new bookings, modifications, and cancellations in the hotel system (HotSoft).
• Ensure all reservations are entered correctly with complete guest details.
• Coordinate with housekeeping to ensure rooms are ready for arrival.
• Handle customer complaints or refer them to the appropriate department.

Skills

English proficiency

Reception experience

Customer service

Tools

HotSoft

Job description

Cliff at Lyons is a luxury countryside retreat offering award-winning hospitality, exceptional dining experiences, and a stunning setting just outside Dublin. With a strong focus on sustainability, Irish ingredients, and warm, attentive service, we're proud to be a destination where memorable moments are made.

We are currently seeking an experienced Reception Supervisor to join our wonderful team! This is a full-time role

Requirements:

• Ideally 3+ years' experience in a similar role but training will be provided
• Excellent written & spoken English
• Experience with HotSoft an extinctive advantage
• Must be fully flexible & available to work early mornings, evenings, weekends and public holidays.

Key Duties and Responsibilities:

• Respond to Reservations emails and general Hotel inquiries
• Supervise Reception Team and assist Front Office Manager in all duties
• Manage room allocations in line with guest preferences and special requests
• Process new bookings, modifications, and cancellations in the hotel system (HotSoft)
• Ensure all reservations are entered correctly with complete guest details
• Coordinate with housekeeping to ensure rooms are ready for arrival
• Handle customer complaints or refer them to the appropriate department

Benefits:

• Excellent salary based on experience
• Flexible working hours within the Reception Department
• Ongoing investment in personal and professional development
• Excellent opportunities for career progression
• Employee Assistance Programme
• Bike to Work Scheme
• Uniform provided
• Meals provided on duty
• Discounts on stays and dining for you, your family and friends