Reception Lead | Guest Experience & Bookings

Ivy Restaurants Ltd; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Extra holiday after 5 years

50% staff discount for you and up to 3

Gift vouchers for career anniversaries

Career development and apprenticeships

Retail/travel discounts

Job summary

The Ivy Dublin on Dawson Street is seeking a passionate Reception Manager to lead front-of-house operations. You will ensure a warm, professional welcome, manage reservations across sections and guide a reception team to deliver outstanding guest experiences.

The ideal candidate has 2+ years in a similar role, excellent English, and a flair for hospitality. Competitive pay, staff discounts, career development, and festive benefits are provided in a lively, celebrated dining environment.

Qualifications

• 2+ years in reception/guest-facing role.
• Solution-driven and able to work under pressure during peak service.
• Positive, friendly and professional with charisma.
• Excellent English language skills.

Responsibilities

• Create a warm, positive first impression and seat guests.
• Efficiently manage bookings and balance table allocation across sections.
• Lead, train and supervise the reception team.
• Provide up-to-date information on the restaurant, menu and specials.
• Ensure payments are processed correctly and securely.

Skills

Excellent English

Guest service mindset

Job description

The Ivy Dublin on Dawson Street is seeking a passionate Reception Manager to lead front-of-house operations. You will ensure a warm, professional welcome, manage reservations across sections and guide a reception team to deliver outstanding guest experiences.

The ideal candidate has 2+ years in a similar role, excellent English, and a flair for hospitality. Competitive pay, staff discounts, career development, and festive benefits are provided in a lively, celebrated dining environment.