Dublin - Reception Manager

Ivy Restaurants Ltd; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Extra holiday after 5 years

50% staff discount for you and up to 3

Gift vouchers for career anniversaries

Career development and apprenticeships

Retail/travel discounts

Job summary

The Ivy Dublin on Dawson Street is seeking a passionate Reception Manager to lead front-of-house operations. You will ensure a warm, professional welcome, manage reservations across sections and guide a reception team to deliver outstanding guest experiences.

The ideal candidate has 2+ years in a similar role, excellent English, and a flair for hospitality. Competitive pay, staff discounts, career development, and festive benefits are provided in a lively, celebrated dining environment.

Qualifications

• 2+ years in reception/guest-facing role.
• Solution-driven and able to work under pressure during peak service.
• Positive, friendly and professional with charisma.
• Excellent English language skills.

Responsibilities

• Create a warm, positive first impression and seat guests.
• Efficiently manage bookings and balance table allocation across sections.
• Lead, train and supervise the reception team.
• Provide up-to-date information on the restaurant, menu and specials.
• Ensure payments are processed correctly and securely.

Skills

Excellent English

Guest service mindset

Job description

The Ivy Dublin, located on Dawson Street, offers a vibrant all-day dining experience that blends old-world charm with contemporary elegance. Known for its art deco-inspired interiors, plush seating, and colourful ambiance, it is a favourite spot for both locals and visitors. Open seven days a week, the restaurant serves a wide range of dishes from breakfast to classic brasserie fare. Our lively establishment truly is a destination for exquisite food and drink.

We’re searching for a passionate Reception Manager.

This is a great opportunity to join a dynamic and supportive team in one of the most-loved restaurant brands.

Benefits & rewards:

• Competitive Industry pay.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
• Career Development and Training, including Apprenticeships.
• Access to discounts on 100s of retailers, health, entertainment, travel & more

Key elements of your role as Reception Manager:

• Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table
• Efficiently manage the bookings, to allocate tables equally over all sections of the
• Restaurant and to stagger times of bookings.
• To manage, train and lead the reception team
• Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
• Ensure when necessary, all payment methods are dealt with in the correct manner

About you:

• You have 2 years + experience in this position
• Solution-driven individual able to work under the pressure of peak service
• You love to wow guests with exceptional service
• You have excellent English language skills
• You are friendly and professional with plenty of charisma and flair

About us:

Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.