Quality & Training Strategist — Live & Monetization

TikTok; Dublin; Presencial; EUR 60.000 - 90.000; Jornada completa

Descripción de la vacante

TikTok in Dublin is seeking a Quality & Training Specialist for Live and Monetization. The role focuses on quality assurance, auditing, and policy interpretation across global moderation processes in a fast-paced environment.

Responsibilities include conducting analytical audits, performing RCA, and driving training rollouts for policy changes. Strong English and SSA language fluency are required, with willingness to work shifts and holidays.

Formación

• Proven expertise in conducting analytical audits and maintaining data integrity in trust and safety or high-volume operations.
• Strong RCA and data-driven feedback to improve processes and standards.
• Able to interpret safety policies and provide expert judgment on complex cases.

Responsabilidades

• Conduct regular audits of moderation quality to meet accuracy targets.
• Perform RCA to identify recurring issues and translate findings into actionable guidelines.
• Lead or support training and policy cascades for global teams and partners.
• Collaborate with BPO, PPS, PS and OGS teams to align on quality goals.
• Utilize AI tools and QA dashboards to prepare weekly/monthly performance reports.
• Manage edge cases and ensure new policies are communicated across partners.

Conocimientos

Quality assurance

Problem solving

Policy interpretation

Cross-functional communication

Data visualization

SSA fluency

Descripción del empleo

TikTok in Dublin is seeking a Quality & Training Specialist for Live and Monetization. The role focuses on quality assurance, auditing, and policy interpretation across global moderation processes in a fast-paced environment.

Responsibilities include conducting analytical audits, performing RCA, and driving training rollouts for policy changes. Strong English and SSA language fluency are required, with willingness to work shifts and holidays.