Live & Monetization QA & Training Lead

TikTok; Dublin; Presencial; EUR 60.000 - 85.000; Jornada completa

Descripción de la vacante

TikTok is hiring a Quality & Training Specialist to uphold safety policies at scale in Dublin, Ireland. The role focuses on analytical audits, RCA-driven improvements, and policy interpretation to guide enforcement accuracy across moderation teams.

Responsibilities include calibration, cross-functional collaboration, and training on policy updates. This position requires Dutch and English fluency and entails shift work including weekends/holidays as needed.

Formación

• Proven expertise in analytical audits, performance tracking and data integrity in trust & safety or high-volume operations.
• Strong RCA skills, trend identification, and ability to translate findings into actionable guidelines.
• Deep understanding of safety policies and judgment for complex/high-risk cases.
• Excellent stakeholder management; can lead calibration sessions and train teams.
• Proficient in data visualization, reporting, and QA/calibration tools; can leverage AI to streamline work.

Responsabilidades

• Conduct regular audits of moderation to meet accuracy and safety targets.
• Analyze data to identify root causes and guide policy and guideline updates.
• Interpret policies and validate benchmark data to ensure enforcement accuracy.
• Lead calibration sessions and coordinate with cross-functional teams globally.
• Manage edge cases and ensure policy updates are communicated across partners.
• Use QA dashboards and RCA tools to prepare weekly/monthly performance reports.
• Lead or support training on policy changes and operational guidelines.

Conocimientos

Quality Assurance

Root Cause Analysis

Policy interpretation

Cross-functional communication

Data visualization & reporting

AI utilization

Dutch language

English language

Descripción del empleo

TikTok is hiring a Quality & Training Specialist to uphold safety policies at scale in Dublin, Ireland. The role focuses on analytical audits, RCA-driven improvements, and policy interpretation to guide enforcement accuracy across moderation teams.

Responsibilities include calibration, cross-functional collaboration, and training on policy updates. This position requires Dutch and English fluency and entails shift work including weekends/holidays as needed.