Quality Technician II: Complaints & Continuous Improvement

HERO Recruitment; Connacht; On-site; EUR 42,000 - 54,000; Full time

Job summary

HERO Recruitment is seeking a Quality Technician II at a Complaints Investigation Site. The role is 4 days onsite with a focus on investigating customer complaints, reviewing documentation, and implementing CAPAs to prevent recurrence.

You will perform defect analysis, communicate findings clearly, and collaborate with multiple functions while ensuring compliance with regulatory standards and internal work instructions.

Qualifications

• Diploma or Degree at Level 6 or 8 in a related field.
• 2-3 years of experience in Quality or Operations roles.
• Strong analytical and documentation review skills.

Responsibilities

• Perform complaint product investigations.
• Communicate complex ideas clearly and concisely.
• Collaborate with cross-functional teams to achieve goals.

Skills

Analytical thinking

Detail oriented

Cross-functional collaboration

Education

Level 6/8 Diploma or Degree

Tools

Quality systems

Job description

HERO Recruitment is seeking a Quality Technician II at a Complaints Investigation Site. The role is 4 days onsite with a focus on investigating customer complaints, reviewing documentation, and implementing CAPAs to prevent recurrence.

You will perform defect analysis, communicate findings clearly, and collaborate with multiple functions while ensuring compliance with regulatory standards and internal work instructions.