Quality Technician - Complaints Lab

embecta; Leinster; On-site; EUR 28,000 - 38,000; Full time

Job summary

embecta in Dun Laoghaire is seeking a Quality Technician for the Complaints Laboratory to evaluate customer complaint samples, support investigations and drive product quality.

The role requires a science/engineering/quality background, at least 1 year in a regulated industry, strong attention to detail and communication; you will uphold GLP and participate in continuous improvement within a global medtech environment.

Qualifications

• Qualification in Science, Engineering, Quality, or a related discipline.
• Experience in a regulated industry such as Medical Devices, Pharmaceuticals, Biotechnology, Healthcare, or Manufacturing (1+ year).
• Understanding of quality systems and regulatory requirements.
• Experience in a laboratory, manufacturing, or quality-focused environment is advantageous.

Responsibilities

• Receive, review, and log product complaints in the complaints system.
• Perform hands-on evaluation and testing of complaint samples per procedures.
• Document results and ensure investigations meet quality standards.
• Collaborate with global Complaints Team on investigations.
• Maintain lab operations in line with GLP and regulatory requirements.
• Support quality improvement initiatives and QMS compliance.
• Contribute to continuous improvement of quality procedures.
• Assist broader Quality activities as required.

Skills

Attention to detail

Communication skills

Teamwork

Problem solving

Education

Science/Engineering/Quality background

Job description

embecta is a global medical device company with a 100-year legacy in insulin delivery and diabetes care. Driven by innovation, purpose, and a commitment to improving lives, we are expanding our portfolio of solutions to serve even more patients, healthcare providers, and communities around the world.

At embecta, we're committed to improving the lives of people living with diabetes through innovative medical solutions.

We're looking for a Quality Technician - Complaints Laboratory to join our Quality team in Dun Laoghaire and play a vital role in ensuring the quality, safety, and performance of products used by patients around the world.

If you're detail-oriented, curious by nature, and passionate about quality, this is an excellent opportunity to build your career within a global medical device organization.

The Role

As a Quality Technician within our Complaints Laboratory, you'll be responsible for evaluating customer complaint samples and supporting investigations that help drive product quality and continuous improvement.

Key Responsibilities Include

• Receiving, reviewing, and logging product complaints within the complaints management system.
• Performing hands-on evaluation and testing of complaint samples in accordance with approved procedures.
• Accurately documenting results and ensuring investigations are completed to the highest quality standards.
• Collaborating with our global Complaints Team to support timely and effective complaint investigations.
• Maintaining laboratory operations in line with Good Laboratory Practices (GLP) and regulatory requirements.
• Supporting quality improvement initiatives and driving compliance across the Quality Management System.
• Following and contributing to the continuous improvement of quality procedures and processes.
• Providing support across broader Quality activities as required.

Education and Experience

• Qualification in Science, Engineering, Quality, or a related discipline.
• At least 1 year of experience within a regulated industry such as Medical Devices, Pharmaceuticals, Biotechnology, Healthcare, or Manufacturing.
• Understanding of quality systems and regulatory requirements.
• Experience working within a laboratory, manufacturing, or quality-focused environment is advantageous.
• Strong attention to detail and a commitment to accuracy.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a collaborative team.
• Eagerness to learn and develop within a quality-focused career path.
• Strong organizational and problem-solving abilities.
• A proactive approach to quality and continuous improvement.

embecta is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.