Quality Technician – Complaints Lab & Investigations

Embecta Corp.; Ireland; Remote; EUR 32,000 - 46,000; Full time

Job summary

embecta is seeking a Quality Technician - Complaints Laboratory in Dun Laoghaire, Ireland to join the Quality team. The role evaluates customer complaint samples and supports investigations to drive product quality and continuous improvement.

Responsibilities include logging complaints, testing samples per procedures, documenting results, supporting investigations with the global Complaints Team, and ensuring GLP and regulatory compliance within the Quality Management System.

Qualifications

• Qualification in Science, Engineering, Quality, or a related discipline.
• Experience in regulated industries such as Medical Devices, Pharmaceuticals, Biotechnology, Healthcare, or Manufacturing.

Responsibilities

• Receiving, reviewing, and logging product complaints in the complaints system.
• Performing hands-on evaluation and testing of complaint samples per procedures.
• Documenting results and ensuring investigations meet quality standards.
• Collaborating with the global Complaints Team to support investigations.
• Maintaining GLP and regulatory compliance in lab operations.
• Supporting quality improvement initiatives and QMS processes.
• Following and contributing to ongoing quality procedure improvements.
• Providing support across broader Quality activities as required.

Skills

Attention to detail

Communication skills

Teamwork

Problem-solving

Organizational skills

Continuous improvement

Education

Science/Engineering/Quality related discipline

Job description

embecta is seeking a Quality Technician - Complaints Laboratory in Dun Laoghaire, Ireland to join the Quality team. The role evaluates customer complaint samples and supports investigations to drive product quality and continuous improvement.

Responsibilities include logging complaints, testing samples per procedures, documenting results, supporting investigations with the global Complaints Team, and ensuring GLP and regulatory compliance within the Quality Management System.