Quality Technician

HERO Recruitment; Galway; On-site; EUR 42,000 - 54,000; Full time

Job summary

HERO Recruitment is seeking a Quality Technician II – Complaints Investigation Site to join the team in Ireland. The role is based on-site four days a week and requires 15 months' experience in a related field.

As part of the core team you will investigate customer complaints, review Device History Records, risk documentation and labeling, and drive CAPA actions in collaboration with cross-functional teams while maintaining regulatory compliance and high attention to quality detail.

Qualifications

• Diploma or Degree - Level 6 or 8.
• 2-3 years experience in Quality or Operations role
• Hep B Vaccination Required (If successful)

Responsibilities

• Perform complaint product investigations.
• Clear and concise communication of complex ideas.
• Engages with different functions and departments.
• Collaborates cross-functionally and across departments to achieve goals.
• Ensures compliance with regulatory standards and work instructions.
• Reviewing documentation including Device History Record, Risk documentation, and Labeling.
• Perform product defect analysis with dimensional, functional, and/or visual testing.
• Identify areas of improvement and participate in continuous improvement projects.
• Contribute to problem solving and continuous projects.
• Support complaints laboratory tasks including decontamination.
• Decision making with initiative and moderate supervision.
• Good interpersonal and organizational skills with attention to detail.
• Communicate concerns about work processes regarding environmental, health or safety issues.

Education

Diploma or Degree - Level 6 or 8

2-3 years experience in Quality or Operations role

Hep B Vaccination Required (If successful)

Job description

Quality Technician II – Complaints Investigation Site

4 days onsite

15 months

Job purpose

• Part of core team to analysed and investigate customer complaints, including responding to and escalating, as appropriate, quality related issues and implementing corrective and preventive actions to eliminate repeat instances.

Key Responsibilities

• Perform complaint product investigations.
• Clear and concise communication of complex ideas.
• Engages with different functions and departments. Collaborates cross-functionally and across departments to achieve goals
• Ensures compliance with all applicable regulatory standards, as well as BSC procedures and Work Instructions.
• Perform documentation review, including Device History Record, Risk documentation, and Labeling review, amongst others.
• Performing product defect analysis. Includes performing product dimensional, functional, and/or visual testing to confirm failure modes.
• Contribute and/or support NCEP activities
• Identify areas of improvement and participate in continuous improvement projects.
• Contributing to problem solving and continuous projects.
• Supports additional tasks required in the complaints laboratory (including decontamination
• Decision making ability coupled with the ability to work on ones own initiative and with moderate supervision is required.
• Good interpersonal skills and organization skills, with excellent attention to detail.
• Communicates any concerns about work process regarding environmental impact, health or safety issues to their manager.

Required Qualifications

• Diploma or Degree - Level 6 or 8
• 2-3 years experience in Quality or Operations role
• Hep B Vaccination Required (If successful)