Quality Technician, Complaints Lab - Impact Patient Care

embecta; Leinster; On-site; EUR 28,000 - 38,000; Full time

Job summary

embecta in Dun Laoghaire is seeking a Quality Technician for the Complaints Laboratory to evaluate customer complaint samples, support investigations and drive product quality.

The role requires a science/engineering/quality background, at least 1 year in a regulated industry, strong attention to detail and communication; you will uphold GLP and participate in continuous improvement within a global medtech environment.

Qualifications

• Qualification in Science, Engineering, Quality, or a related discipline.
• Experience in a regulated industry such as Medical Devices, Pharmaceuticals, Biotechnology, Healthcare, or Manufacturing (1+ year).
• Understanding of quality systems and regulatory requirements.
• Experience in a laboratory, manufacturing, or quality-focused environment is advantageous.

Responsibilities

• Receive, review, and log product complaints in the complaints system.
• Perform hands-on evaluation and testing of complaint samples per procedures.
• Document results and ensure investigations meet quality standards.
• Collaborate with global Complaints Team on investigations.
• Maintain lab operations in line with GLP and regulatory requirements.
• Support quality improvement initiatives and QMS compliance.
• Contribute to continuous improvement of quality procedures.
• Assist broader Quality activities as required.

Skills

Attention to detail

Communication skills

Teamwork

Problem solving

Education

Science/Engineering/Quality background

Job description

embecta in Dun Laoghaire is seeking a Quality Technician for the Complaints Laboratory to evaluate customer complaint samples, support investigations and drive product quality.

The role requires a science/engineering/quality background, at least 1 year in a regulated industry, strong attention to detail and communication; you will uphold GLP and participate in continuous improvement within a global medtech environment.