Quality Technician - Complaints Lab

4220 embecta Penel Irish Branch; Dún Laoghaire; On-site; EUR 36,000 - 52,000; Full time

Job summary

embecta is a global medical device company focused on insulin delivery and diabetes care. We are seeking a Quality Technician - Complaints Laboratory in Dun Laoghaire to help ensure the quality, safety, and performance of products used by patients worldwide.

You'll evaluate customer complaint samples, log and review data, perform testing in accordance with procedures, and support investigations with a focus on GLP and regulatory standards while collaborating with our global Complaints Team.

Qualifications

• Qualification in Science, Engineering, Quality, or a related discipline.
• At least 1 year of experience in a regulated industry such as Medical Devices, Pharmaceuticals, Biotechnology, Healthcare, or Manufacturing.
• Understanding of quality systems and regulatory requirements.
• Experience in a laboratory, manufacturing, or quality-focused environment is advantageous.

Responsibilities

• Receive, review, and log product complaints in the complaints management system.
• Perform hands-on evaluation and testing of complaint samples according to approved procedures.
• Document results accurately and ensure investigations are completed to high quality standards.
• Collaborate with the global Complaints Team to support timely investigations.
• Maintain laboratory operations in line with GLP and regulatory requirements.
• Support quality improvement initiatives and drive compliance across the Quality Management System.
• Contribute to the continuous improvement of quality procedures and processes.
• Provide support across broader Quality activities as required.

Skills

Attention to detail

Communication skills

Teamwork

Independent work

Education

Science/Engineering/Quality discipline

Job description

embecta is a global medical device company with a 100-year legacy in insulin delivery and diabetes care. Driven by innovation, purpose, and a commitment to improving lives, we are expanding our portfolio of solutions to serve even more patients, healthcare providers, and communities around the world. At embecta, we're committed to improving the lives of people living with diabetes through innovative medical solutions.

We're looking for a Quality Technician - Complaints Laboratory to join our Quality team in Dun Laoghaire and play a vital role in ensuring the quality, safety, and performance of products used by patients around the world. If you're detail-oriented, curious by nature, and passionate about quality, this is an excellent opportunity to build your career within a global medical device organization.

The Role

As a Quality Technician within our Complaints Laboratory, you'll be responsible for evaluating customer complaint samples and supporting investigations that help drive product quality and continuous improvement.

• Receiving, reviewing, and logging product complaints within the complaints management system.
• Performing hands‑on evaluation and testing of complaint samples in accordance with approved procedures.
• Accurately documenting results and ensuring investigations are completed to the highest quality standards.
• Collaborating with our global Complaints Team to support timely and effective complaint investigations.
• Maintaining laboratory operations in line with Good Laboratory Practices (GLP) and regulatory requirements.
• Supporting quality improvement initiatives and driving compliance across the Quality Management System.
• Following and contributing to the continuous improvement of quality procedures and processes.
• Providing support across broader Quality activities as required.

Education and Experience

• Qualification in Science, Engineering, Quality, or a related discipline.
• At least 1 year of experience within a regulated industry such as Medical Devices, Pharmaceuticals, Biotechnology, Healthcare, or Manufacturing.
• Understanding of quality systems and regulatory requirements.
• Experience working within a laboratory, manufacturing, or quality‑focused environment is advantageous.
• Strong attention to detail and a commitment to accuracy.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and as part of a collaborative team.
• Eagerness to learn and develop within a quality-focused career path.
• Strong organizational and problem‑solving abilities.
• A proactive approach to quality and continuous improvement.

Equal Opportunity

embecta is an Equal Opportunity/Affirmative Action Employer.

We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.