Quality Systems Coordinator

ESB; Dublin; Hybrid; EUR 41,000 - 48,000; Full time

Benefits offered by this job

Hybrid working model

Generous Pension

Staff well-being programmes

Diversity and inclusion

Job summary

ESB in Dublin is seeking a Quality Systems Coordinator to support ISO 9001 quality certification within the EMP. The role focuses on auditing programs, stakeholder engagement and maintaining the QMS dashboard.

You will contribute to the development of quality metrics and deliver training on QMS Awareness and SharePoint, collaborating with cross-functional teams to embed a learning and continuous improvement culture.

Qualifications

• Minimum 2 years’ experience in Quality Management.
• Either a relevant 3rd Level qualification or equivalent work experience is essential.
• Knowledge of ISO 9001:2015 Quality Management Standard.
• Experience with Stakeholder Management, with an ability to work effectively in multi-disciplinary teams.
• Technical Skills – experience using MS Office applications including SharePoint.
• Excellent interpersonal skills with a passion for quality and continual improvement.

Responsibilities

• Supporting the delivery of EMP’s internal quality audit programme including developing the annual schedule and leading internal quality audits.
• Scheduling of External NSAI Quality Audit and stakeholder management of same.
• Maintaining the quality action tracking system and the Quality dashboard.
• Participating in the development of appropriate quality metrics and monitoring and reporting on same.
• Developing and delivering internal training programs such as QMS Awareness/Induction training, QMS SharePoint Training and Verification and Approval Training etc
• Liaising with Department Managers and SMT to drive key quality initiatives to embed a learning and continuous improvement culture
• Participating in cross department forums to promote quality and continual improvement practices
• Responsible for ensuring that EMP Company Procedures are aligned to ISO9001 Quality Standard
• Quality inputs to bids and tender submissions
• Monitoring and management of quality KPIs
• Deliver user support and troubleshooting for the Quality Management System, ensuring timely resolution of queries and issues.

Skills

Quality management

Stakeholder management

SharePoint

MS Office

Interpersonal skills

Organised

Education

Relevant 3rd Level qualification

Tools

SharePoint

Job description

The Quality and Continuous Improvement (QCI) Team, within Engineering and Major Projects (EMP), are looking for a Quality Systems Coordinator whose key function is to support audit activities related to EMPs ISO 9001 quality certification.

The QCI team supports the efficient delivery of major projects and engineering solutions required by ESB and its partners to lead the transition to reliable, affordable, low carbon energy. To support EMPs broad range of partner services including, onshore/offshore windfarms, solar PV, battery storage, transmission/generation/distribution systems maintenance, flexible generation projects etc. EMP uses the ISO 9001: 2015 Quality Management System

The QCI team specialises in:

• Driving a Quality and Continuous Improvement culture within EMP
• Management of EMPs Continuous Improvement Programme to deliver process improvement initiatives
• Management of the ISO 9001 certified Quality Management System within EMP

Key Responsibilities

• Supporting the delivery of EMP’s internal quality audit programme including developing the annual schedule and leading internal quality audits
• Scheduling of External NSAI Quality Audit and stakeholder management of same
• Maintaining the quality action tracking system and the Quality dashboard
• Participating in the development of appropriate quality metrics and monitoring and reporting on same
• Developing and delivering internal training programs such as QMS Awareness/Induction training, QMS SharePoint Training and Verification and Approval Training etc
• Liaising with Department Managers and SMT to drive key quality initiatives to embed a learning and continuous improvement culture
• Participating in cross department forums to promote quality and continual improvement practices
• Responsible for ensuring that EMP Company Procedures are aligned to ISO9001 Quality Standard
• Quality inputs to bids and tender submissions
• Monitoring and management of quality KPIs
• Deliver user support and troubleshooting for the Quality Management System, ensuring timely resolution of queries and issues.

Essential

Experience and Qualifications

• A minimum of 2 years’ experience in Quality Management
• Either a relevant 3rd Level qualification or equivalent work experience is essential,
• Knowledge of ISO 9001:2015 Quality Management Standard
• Experience with Stakeholder Management, with an ability to work effectively in multi-disciplinary teams
• Technical Skills – experience using MS Office applications including SharePoint
• Excellent interpersonal skills with a passion for quality and continual improvement
• Organised approach to workload and an ability to work on his/her own initiative and to tight deadlines

Desirable

• Working knowledge of the requirements of structured management systems
• Internal Quality Auditor (Ideally IRCA certified)
• Membership of the Chartered Quality Institute (CQI), American Society for Quality (ASQ) or equivalent

Location

This position will be based in The Sidings, Grand Canal Quay, Grand Canal Dock, Dublin 2, D02 E7K8.

ESB is committed to smart working – combining digital tools with a culture of trust and empowerment to enable flexible ways of working. The successful candidate may work flexibly within the jurisdiction with attendance at the workplace for in-person collaboration on at least two anchor days per week. All smart working arrangements are subject to manager approval and ongoing review, based on the operational requirements of the role, the team, and the individual.

Reporting To

Quality and Continuous Improvement Lead

Why Work with Us?

• Opportunity to lead Ireland’s transition to net zero carbon future
• Progressive, hybrid working model
• Career development through mentoring and training
• Corporate Social Responsibility Opportunities
• Sports and Social Clubs
• Networking opportunities
• Credit Union
• Generous Pension
• Access to staff well-being programmes
• Generous parental leave entitlements
• Strong values-based and inclusive culture
• Strong commitment to diversity, equity and inclusion
• Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted

Salary

€41,000 to €48,000 per annum

Closing Date

22nd September 2026

Notes

Your application will be held in reserve for 6 months should you be suitable for the role.

The successful candidate will be required to evidence their right to work in the Republic of Ireland / UK prior to commencement of employment.