Quality Expert Reviewer - Sub-Saharan African Speaker

TP group; Dublin; On-site; EUR 34,000 - 41,000; Full time

Benefits offered by this job

Healthcare insurance

Death in service

Annual leave 20 days + 10 days bank

4% pension

Bonus

Job summary

Teleperformance is looking for a Multi Channel - Quality Expert Reviewer to join their team in Dublin City Centre. This full-time role requires experience in content moderation, with responsibilities including supporting quality review of client workflows and conducting ID reviews.

The position offers various benefits, including healthcare insurance, bonus opportunities, and 20 days annual leave plus bank holidays.

Qualifications

• Previous experience in content moderation is essential.
• Must demonstrate strong communication and team collaboration skills.
• Ability to think critically and solve problems effectively.

Responsibilities

• Support quality review of client workflows.
• Perform content moderation on various sensitive topics.
• Conduct ID review and handle escalations.

Skills

Content Moderation Experience

Communication

Collaboration

Problem Solving

Critical Thinking

Job description

Overview

Multi Channel- Quality Expert Reviewer (Sub-Saharan African speaker) - Dublin City Centre

Must be able to evidence previous Content Moderator Experience

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Start Dates: Various

• Location:Onsite Dublin city centre (no work at home option currently available)
• Salary:€37,333.00/year
• Shifts:Full Time, 40 hrs, Shifts starting anytime from 7am to 10pm Mon - Sun
• Training:4 weeks on site in Dublin
• Contract:Permanent
• Background Checking:
  • Right to Work
  • Criminal Record Check
  • Credit Check
  • Any other associated checks
• Joining the team:Please note that this role is fully office based in Dublin.

**Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

Duties and responsibilities

You will be supporting the quality review of the Client workflows managed by the Clients Global

Operations team including but not limited to:

• a) Content Moderation - content includes the following topics unless otherwise mutually agreed:
  • Organizing or credibly threatening violence
  • Promoting self-harm
  • Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
  • Misrepresentation, impersonation and privacy violations
  • Hate speech, bullying
  • Phishing, spam, and malware
  • Child Exploitation
  • Nudity, pornography
  • Sexual solicitation
  • Others as mutually agreed in an SCN
• b) ID Review and Authenticity/Access Flows;
• c) Escalations.

The Services shall support the quality review of the following Client workflows managed by Clients Special

Ops/Global Risk Ops (GRO) focus on the following areas:

• HERO (viral/meme content)
• DOI (Dangerous Organization)

"High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials."

Values we look for you to have:

• Process Excellence-Doing things well means something to you and you will always strive to improve on your work.
• Collaboration-You enjoy working with others and you like working as a team player.
• Communication-You can speak and write clearly and in a confident manner.
• Emotional Intelligence-You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness-You are able to be open to different ways of thinking and new ideas.
• Critical Thinking-You are able to think logically when making decisions.
• Solution Orientation-Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship-Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What you get from us -

• Healthcare insurance
• Death in service
• Annual leave 20days + 10 days bank holiday
• 4% pension
• Bonus (non contractual and applicable for certain roles)

This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

[This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]