Quality Expert Reviewer - Spanish Speaker (EVENING SHIFT)

TP; Dublin; On-site; EUR 36,000 - 49,000; Full time

Benefits offered by this job

Healthcare insurance

Death in service

Annual leave 20days + 10 days bank ho1

4% pension

Job summary

Teleperformance in Dublin City Centre is recruiting a Multi Channel- Quality Expert Reviewer (Spanish speaker) for the evening shift. The role is full-time, onsite, 40 hours per week, with a start at 16:30 and finish at 01:30.

Training lasts four weeks on site in Dublin. You will support quality reviews of client workflows, perform content moderation across topics including violence, self-harm, hate speech, and other policy areas, and handle ID review, authenticity flows, and escalations.

Qualifications

• Must have evidence of previous content moderator experience.
• Onsite Dublin city centre role with no work-from-home option.
• Permanent full-time position with 40 hours per week and evening shifts.

Responsibilities

• Support quality review of client workflows.
• Moderate content across topics including violence, self-harm, hate speech, nudity, and more.
• Perform ID review and authenticity checks; manage escalations.
• Work with the GRO/Global Risk focus areas as required.
• Collaborate with the operations team to ensure policy enforcement and training adherence.

Skills

Spanish language

Content moderation

Quality review

Job description

Multi Channel- Quality Expert Reviewer (Spanish speaker) EVENING SHIFT - Dublin City Centre

Must Be Able To Evidence Previous Content Moderator Experience

Teleperformance certified as Great Place to Work for 5 years in a row! At Teleperformance, we deliver an outstanding customer experience, at every single opportunity, as a result of our commitment, passion and dedication to excellence.

Start Dates: Various

• Location: Onsite Dublin city centre (no work at home option currently available)
• Salary: €42,667/year
• Shifts: Full Time, 40 hrs, Fully Flexible across Mon – Sun (16:30 PM - 01:30 AM)
• Training: 4 weeks on site in Dublin
• Contract: Permanent
• Background Checking:
  • Right to Work
  • Criminal Record Check
  • Credit Check
  • Any other associated checks
• Joining the team: Please note that this role is fully office based in Dublin.
• Please note we do not allow any time off/holiday requests within the first 8 weeks to allow for full training**

Duties And Responsibilities

You will be supporting the quality review of the Client workflows managed by the Clients Global

Operations Team Including But Not Limited To

• a) Content Moderation - content includes the following topics unless otherwise mutually agreed:
• Organizing or credibly threatening violence
• Promoting self-harm
• Organizing theft, vandalism, fraud, poaching, or sale of restricted goods
• Misrepresentation, impersonation and privacy violations
• Hate speech, bullying
• Phishing, spam, and malware
• Child Exploitation
• Nudity, pornography
• Sexual solicitation
• Others as mutually agreed in an SCN
• b) ID Review and Authenticity/Access Flows;
• c) Escalations.

The Services shall support the quality review of the following Client workflows managed by Clients Special

Ops/Global Risk Ops (GRO) Focus On The Following Areas

• HERO (viral/meme content)
• DOI (Dangerous Organization)

"High affinity and cultural context of political/social situation regarding the relevant market/region that will be supported by each ‘agent’ – which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Clients abuse standard policies and training materials."

Values We Look For You To Have

• Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
• Collaboration- You enjoy working with others and you like working as a team player.
• Communication- You can speak and write clearly and in a confident manner.
• Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
• Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
• Critical Thinking- You are able to think logically when making decisions.
• Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
• Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.

What you get from us

• Healthcare insurance
• Death in service
• Annual leave 20days + 10 days bank holiday
• 4% pension

  This is a full-time permanent role. Applicants must hold a valid and sufficiently long permission to work in Ireland to enable them to perform the role on an ongoing basis. Where work permission is due to expire shortly, the Company may require evidence of a pending renewal application to progress an offer.

  [This role is not eligible for employment permit sponsorship. Applicants must already have, and maintain, a valid permission to work in Ireland for the duration of the role.]