Professional Services – Training Operations Manager

Jobtailor

Cork

On-site

EUR 90,000 - 130,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Jobtailor is seeking a seasoned PS&T Operations leader to drive global services and training execution. You will shape planning, budgeting, and resource strategies while leading a cross-functional team across global delivery, training, and strategic accounts.

You will define metrics, lead dashboards, and advance automation with a focus on efficiency and scalability within a fast-paced SaaS environment.

Qualifications

7+ years of Professional Services, Training, Sales or Revenue Operations experience.
Direct experience supporting global technology/SaaS organizations.
BA/BS or equivalent 4-year degree required.
Strong data analysis and reporting skills.
Demonstrated success using operational metrics/KPIs to evaluate business trends, effort/capacity allocations, and regional productivity.
Ability to understand and interpret complex business issues and provide swift, scalable solutions.
Creative thinking; ability to challenge existing processes and lead automation initiatives.
Experience working and leading large-scale global and cross-functional projects.
Highly motivated, results-driven, energetic, and capable of multitasking across a dynamic global organization.
Strong skills influencing virtual teams across the globe.
Excellent written and verbal communication and presentation skills required.

Responsibilities

Support the global PS&T organization as a key member of the PS&T Operations management team.
Partner with PS&T leadership, Global Operations, and FP&A on business planning and operational support.
Lead and develop a high-performing operations team supporting global and regional PS&S, Training, and strategic accounts.
Establish and monitor core metrics/KPIs to evaluate trends, track capacity, and optimize resource allocation.
Drive process optimization initiatives by evaluating operational workflows.
Manage Training Operations logistics, including scheduling, resource provisioning, enrollment workflows, and tracking.
Standardize operational tooling and governance, maintaining documentation and reporting structures.
Collaborate on resourcing models, revenue forecasting support, and operational transparency.
Manage the global revenue forecast and communicate trends to leadership.
Manage custom/strategic account operations with tailored delivery workflows and high-touch support.
Interface with cross-functional groups and PS&T teams.
Lead and deliver company-wide and PS&T initiatives.

Skills

Data Analysis

Operational Metrics

Process Optimization

Revenue Forecasting

Training Operations Management

Project Management

Dashboard Development

Automation Initiatives

Resource Allocation

Business Planning

Education

BA/BS or equivalent 4-year degree

Tools

NetSuite SuiteProjects Pro

Salesforce

LMS/Training Platforms

Job description

Responsibilities

• Support the global Professional Services & Training (PS&T) organization as a key member of the PS&T Operations management team
• Partner with PS&T leadership, Global Operations, and FP&A on business planning and operational support
• Lead and develop a high-performing operations team supporting global and regional Professional Services, Training, and strategic accounts
• Establish and monitor core metrics/KPIs to evaluate business trends, track team capacity/effort, and optimize resource allocation
• Drive process optimization initiatives by evaluating operational workflows
• Manage Training Operations logistics, including scheduling, Cloudera and partner resource provisioning, enrollment workflows, and operational tracking
• Standardize operational tooling and governance, maintaining documentation, templates, and reporting structures across global delivery teams
• Collaborate with PS&T Operations functions on resourcing models, revenue forecasting support, and operational transparency
• Manage the global revenue forecast and communicate associated business trends to the leadership team
• Manage custom/strategic account operations, including tailored delivery workflows and high-touch support models
• Interface with cross-functional groups and PS&T teams
• Lead and deliver company-wide and PS&T initiatives

Requirements

7+ years of Professional Services, Training, Sales or Revenue Operations experience
Direct experience supporting global technology/SaaS organizations
BA/BS or equivalent 4-year degree required
Strong data analysis and reporting skills
Demonstrated success using operational metrics/KPIs to evaluate business trends, effort/capacity allocations, and regional productivity
Ability to understand and interpret complex business issues and provide swift, scalable solutions
Creative thinking; ability to challenge existing processes, propose business solutions, build management dashboards, and lead automation initiatives
Experience working and leading large-scale global and cross-functional projects
Highly motivated, results-driven, energetic, and capable of multitasking across a dynamic global organization
Strong skills influencing virtual teams across the globe
Excellent written and verbal communication and presentation skills required
Proficiency with core PS&T operational tools, including NetSuite SuiteProjects Pro, Salesforce, and LMS/Training platforms

Core Competencies

Demonstrates expertise in managing global Professional Services and Training operations, with a strong focus on data analysis, operational metrics, and process optimization. Proven ability to lead cross-functional teams and drive strategic initiatives within technology and SaaS environments.

Highest-signal resume keywords