Operations Manager

Jobtailor; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Jobtailor in Dublin is seeking an experienced Warehouse Operations Manager to lead day-to-day warehouse functions across inbound, outbound, inventory control, spares and decommissioning.

You will drive performance, ensure SLAs and KPIs are met, lead multiple shifts, and implement continuous improvement initiatives to enhance efficiency, quality and customer satisfaction while maintaining a safe working environment.

Qualifications

• Proven experience managing warehouse operations within a Contract Logistics or distribution environment.
• Strong leadership experience managing large operational teams across multiple shifts.
• Experience overseeing inbound, outbound, inventory management, spares, or value-added services operations.
• A strong customer focus with excellent relationship management skills.
• Knowledge of Warehouse Management Systems (WMS).
• Experience analysing operational data and driving performance improvements.
• Understanding of Lean, Six Sigma, or other continuous improvement methodologies.
• Strong organisational, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management abilities.
• A proactive approach to health, safety, and operational excellence.

Responsibilities

• Lead daily operations across Inbound, Outbound, Inventory Control, Spares, and Decommissioning.
• Manage performance, productivity, and service delivery across multiple shifts.
• Ensure customer SLAs, KPIs, and contractual obligations are met.
• Drive continuous improvement to enhance efficiency, quality, and customer satisfaction.
• Build relationships with customers and act as the primary operational contact.
• Lead operational review meetings and present performance reports.
• Monitor productivity, inventory accuracy, labour utilisation, and order accuracy.
• Manage workforce planning and resource allocation to meet demand.
• Develop, coach, and support Supervisors and Team Leaders.
• Promote a culture of accountability, teamwork, safety, and engagement.
• Ensure compliance with procedures, customer requirements, and health and safety standards.
• Lead accident investigations, risk assessments, audits, and corrective actions.

Skills

Warehouse Operations Management

Leadership of Large Teams

Operational Performance Analysis

Customer Relationship Management

Continuous Improvement

Tools

Warehouse Management Systems

Inventory Management

Job description

• Leading daily operations across Inbound, Outbound, Inventory Control, Spares, and Decommissioning functions.
• Managing operational performance, productivity, and service delivery across multiple shifts.
• Ensuring customer SLAs, KPIs, and contractual obligations are achieved.
• Driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.
• Building strong relationships with customers and acting as the primary operational contact.
• Leading operational review meetings and presenting performance reports and KPI updates.
• Monitoring productivity, inventory accuracy, labour utilisation, order accuracy, and service performance.
• Managing workforce planning and resource allocation to meet operational demand.
• Developing, coaching, and supporting Supervisors, Team Leaders, and operational teams.
• Promoting a positive culture focused on accountability, teamwork, safety, and engagement.
• Ensuring compliance with company procedures, customer requirements, and health and safety standards.
• Leading accident investigations, risk assessments, audits, and corrective actions where required

Requirements

• Proven experience managing warehouse operations within a Contract Logistics or distribution environment.
• Strong leadership experience managing large operational teams across multiple shifts.
• Experience overseeing inbound, outbound, inventory management, spares, or value-added services operations.
• A strong customer focus with excellent relationship management skills.
• Knowledge of Warehouse Management Systems (WMS).
• Experience analysing operational data and driving performance improvements.
• Understanding of Lean, Six Sigma, or other continuous improvement methodologies.
• Strong organisational, problem-solving, and decision‑making skills.
• Excellent communication and stakeholder management abilities.
• A proactive approach to health, safety, and operational excellence.

Core Competencies

Demonstrates expertise in managing warehouse operations, focusing on continuous improvement, customer satisfaction, and compliance with health and safety standards. Proven ability to lead large operational teams, optimize performance metrics, and foster strong customer relationships.

Highest-signal resume keywords

• Warehouse Operations Management
• Leadership of Large Teams
• Continuous Improvement Methodologies
• Customer Relationship Management
• Operational Performance Analysis

ATS Optimization Keywords

Hard Skills

• Warehouse Management Systems
• Inventory Management
• Operational Data Analysis
• Lean Methodology
• Six Sigma

Soft Skills

• Problem‑Solving
• Decision‑Making
• Communication
• Stakeholder Management
• Teamwork

Industry Keywords

• Contract Logistics
• Service Level Agreements
• Key Performance Indicators
• Health and Safety Standards
• Operational Excellence