Senior Manager, Channel Operations – Partner Programs

Jobtailor

Dublin

On-site

EUR 90,000 - 140,000

Full time

14 days+

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Job summary

Nitro is seeking a seasoned Channel Operations leader to own and optimize global partner programs across North America, EMEA, and APAC. You will design scalable onboarding, deal registration, and lifecycle workflows, and partner with cross-functional teams to drive clean operating models.

You will own the channel tech stack (Salesforce, Allbound, Pax8-related workflows) and deliver reporting for QBRs, regional reviews, and executive updates while simplifying processes for field teams and

Qualifications

7+ years of experience in Channel Operations, Partner Operations, Revenue Operations, Sales Operations, or Partner Program Management within a B2B SaaS environment.
Experience owning or significantly improving channel operating models, partner programs, CRM workflows, and partner-facing systems.
Hands-on Salesforce experience required; experience with partner portals, marketplace platforms, and partner ecosystem tools strongly preferred.
Experience with tools such as Allbound, Pax8, HubSpot, Gong, Clay, Claude, Tableau, or similar platforms preferred.
Demonstrated experience administering partner programs, including deal registration, onboarding, incentive management, partner tiering, rebates, MDF, reporting, and partner lifecycle workflows.
Experience working across global regions, including North America, EMEA, and APAC, strongly preferred.
Experience building processes that improve partner experience, internal accountability, and executive visibility.

Responsibilities

Own the day-to-day administration and continuous improvement of Nitro’s channel technology stack, including Salesforce, Allbound, Pax8-related workflows, and other partner systems.
Design, document, and improve scalable processes for partner onboarding, deal registration, partner applications, account mapping, growth planning, incentives, reporting, and partner lifecycle management.
Identify gaps in current channel workflows and partner with cross-functional teams to implement cleaner, more reliable operating models.
Establish clear operational standards, SLAs, and process ownership across Channel, Sales, RevOps, Finance, Marketing, Legal, and Partner Operations.
Ensure channel processes are simple enough for field teams and partners to follow while robust enough to support global scale.
Provide reporting to support QBRs, partner business planning, regional reviews, executive updates, and internal operating reviews.

Skills

Channel Operations

Partner Programs

Salesforce Administration

CRM Workflows

Process Improvement

Global Operations

Cross-Functional Collaboration

Tools

Salesforce

Allbound

Pax8

HubSpot

Gong

Tableau

Job description

Own the operational foundation for Nitro’s global channel business across North America, EMEA, and APAC.
Design, document, and improve scalable processes for partner onboarding, deal registration, partner applications, account mapping, growth planning, incentives, reporting, and partner lifecycle management.
Identify gaps in current channel workflows and partner with cross-functional teams to implement cleaner, more reliable operating models.
Establish clear operational standards, SLAs, and process ownership across Channel, Sales, RevOps, Finance, Marketing, Legal, and Partner Operations.
Ensure channel processes are simple enough for field teams and partners to follow while robust enough to support global scale.
Own the day-to-day administration and continuous improvement of Nitro’s channel technology stack, including Salesforce, Allbound, Pax8-related workflows, and other partner systems.
Manage partner onboarding workflows from application intake and agreement execution through portal access, enablement, and first deal registration.
Provide reporting to support QBRs, partner business planning, regional reviews, executive updates, and internal operating reviews.

Requirements

7+ years of experience in Channel Operations, Partner Operations, Revenue Operations, Sales Operations, or Partner Program Management within a B2B SaaS environment.
Experience owning or significantly improving channel operating models, partner programs, CRM workflows, and partner-facing systems.
Hands-on Salesforce experience required; experience with partner portals, marketplace platforms, and partner ecosystem tools strongly preferred.
Experience with tools such as Allbound, Pax8, HubSpot, Gong, Clay, Claude, Tableau, or similar platforms preferred.
Demonstrated experience administering partner programs, including deal registration, onboarding, incentive management, partner tiering, rebates, MDF, reporting, and partner lifecycle workflows.
Experience working across global regions, including North America, EMEA, and APAC, strongly preferred.
Experience building processes that improve partner experience, internal accountability, and executive visibility.

Core Competencies

Demonstrates expertise in Channel Operations and Partner Program Management within a B2B SaaS environment, focusing on process improvement, partner onboarding, and operational efficiency across global regions. Proficient in managing partner-facing systems and CRM workflows to enhance partner experience and internal accountability.

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