Developer Support Engineer

Global Payments; Dublin; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Bonus/equity awards

Wellness Week

Family inclusion community

Paid time off

Job summary

Global Payments in Ireland is seeking a technically adept specialist to respond to client inquiries, assess needs, and suggest or promote solutions that may include alternatives. You will build client relationships, perform research, and document outcomes to ensure issues are resolved effectively.

You will participate in calls with technical and account teams, translate client requirements for internal stakeholders, and contribute to defining technical changes needed to meet business goals.

Qualifications

• Bachelor's Degree or equivalent training/experience
• Typically 2 years of relevant experience
• Experience consulting with clients to meet business needs
• Credit card industry experience preferred

Responsibilities

• Respond to moderately complex client inquiries and research solutions
• Inform clients with industry, system, module and product knowledge
• Maintain client relationships with timely communication and issue tracking
• Analyze client-initiated changes and verify outcomes after system updates
• Translate client needs for internal teams and advocate for clients

Skills

Problem solving

Effective communication

Technical aptitude

Client engagement

Research & analysis

Education

Bachelor's Degree

Job description

Global Payments in Ireland is seeking a technically adept specialist to respond to client inquiries, assess needs, and suggest or promote solutions that may include alternatives. You will build client relationships, perform research, and document outcomes to ensure issues are resolved effectively.

You will participate in calls with technical and account teams, translate client requirements for internal stakeholders, and contribute to defining technical changes needed to meet business goals.