Principal Advisor

Fenergo; Dublin; On-site; AUD 180,000 - 280,000; Full time

Benefits offered by this job

Private healthcare

23 days annual leave

Annual bonus

Work From Home setup allowance

Flexible working hours

Job summary

Fenergo is seeking a Principal Advisor to lead sophisticated delivery across client environments in CLM and financial crime compliance. You will guide scope, design, and implementation with executive-level engagement, driving value for global financial clients.

The role emphasizes SME leadership, cross-team collaboration, and ongoing mentoring, with domestic and international travel to client sites and Fenergo offices. Degree required; CRM excellence a plus.

Qualifications

• Experience in Client Lifecycle Management (CLM) within financial services.
• Strong knowledge of Financial Crime Compliance incl. AML, sanctions, FATCA/CRS.
• Proven track record in defining operating models and delivering across client environments.

Responsibilities

• Communicate effectively with clients as a domain and product expert.
• Define operating model with introduction of FEN-X to client architecture.
• Challenge requirements to drive optimum solutions and align with best practices.
• Provide customer demonstrations on Fen-X CLM platform and drive stakeholder expectations.
• Support pre-sales and sales efforts as needed.
• Shape the Delivery Organisation and mentor team for consistent delivery.

Skills

Client Lifecycle

KYC/AML

Stakeholder mgmt

Delivery leadership

Domain expert

Education

Degree in Business/Technology

Tools

FEN-X platform

Job description

At Fenergo, we're not just building software—we're transforming how the world's leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world's top financial institutions, we're on a mission to change the game.

We're more than a global leader in AI-powered client lifecycle management—we're reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. Our FinCrime Operating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don't stop there.

At Fenergo, we believe in a world where financial institutions aren't just compliant—they're confident. Where technology doesn't just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We're tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that's building smart solutions, solving real problems, and shaping the future—together.

What does this role entail?

The PrincipalAdvisorrole is a leadership role that requires an expert-level knowledge of domain,productand deliverymethodologyto guide and successfully implementFenergo'sproduct offering within the client environment. The role requires extensive client engagement to assess and define scope and complexity of aclientsoperating model and formulating designs at both High,Mediumand Low levels.

These domains are typically:

• Client Lifecycle Management (CLM) within the financial services industry.
• Financial Crime Compliance, including anti-money laundering, anti-terrorist financing, sanctions, anti-bribery and corruption, and fraud.
• Credit Risk Assessment
• Experience of features to enhance efficiency and capability such as Agentic or specific features as offered in theFenergoPlatform.
• Awareness/Knowledge of Tax regulation (FATCA/CRS)
• Knowledge of Risk models typically utilisedin the process of KYC
• Knowledge of solutions typically utilised byFinancialservices such as Orbis,WorldCheckOne etc
• Financial Markets Regulations; and
• Environmental and Social Governance (ESG)

The successful candidate will lead by example, from execution of best practices in project delivery, including SME (Subject Matter Expert) and solutioning support, to resolving functional challenges that will require a strong ability to influence and partner with various internal and external stakeholders.

Practice development responsibilities will include helping develop a culture of cross-team collaboration, informationsharingand mentoring. This will include having oversight in the project portfolio to ensuring all clients realise the value of their investment inFenergo'sproducts as quickly as possible. Thesuccessfulcandidate is expected tohave strong commercial acumen and an understanding of the commercial impact at all stages of delivery. The PrincipalAdvisorwill also support client solutions andsales as needed, ensuring best-practice design andidentifyingclient needs for alignment with product strategy.

The ability to travel (domestic and international) to attend on-site client meetings and/or to otherFenergooffices is also required.

YourResponsibilities

• Communicate effectively with clients and be considered a confident domain and product expert in one or more of the domains listed above
• Work with clients to define their operating model with the introduction of FEN-X to their architecture
• Challenge clients on requirements to drive outoptimumsolutions and align with industry best practices, theFenergoproduct offering, and the overall implementation strategy
• Foresee and elevate issuesin a timely manner, avoiding negative impact on the project success
• Provide comprehensive customer demonstrations on Fen-X CLM platform.
• Drive internal and external communications aimed at effectively managing stakeholder expectations
• Provide support to pre-sales and sales as needed

Practice and leadership:

• Play a supporting role in shaping the direction of the Delivery Organisation.
• Support employee development through line management and becoming an SME in multiple parts of theFenergoProduct andregularly deliveringtraining on these areas
• Implement efficiencies and improvements that drive consistent, repeatable, successful delivery
• Keep up to date with changes in industry and regulatory practices, the product offering and content hub
• Support regional change management efforts
• Cascade global and regional organisational goals and initiatives to the team

Education

• Degree in Business/Technology or equivalent

Our promise to you

We are striving to become global leaders across all of the categories we operate in and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client's needs.

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar

What's in it for you?

• Private healthcare cover
• 23 days annual leave
• 3 company days
• Annual bonus opportunity
• Work From Home set-up allowance
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work from home policy, sports and social committee and much more
• Buddy system for all new starters
• Collaborative working environment
• Extensive training programs, classroom and online, through 'Fenergo University'
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress.
• Active sports and social club

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Recruitment Safety

For information on our recruitment process and how to verify communications from Fenergo, please visit our Careers page.