Business Analyst

Fenergo; Dublin; On-site; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Annual leave + 3 company days

Work From Home set-up allowance

Exposure to local partner community

Global client exposure

Job summary

Fenergo is seeking an experienced Business Analyst to join our Enterprise Transformation Team in Dublin. You will focus on improving Sales & Marketing operations through process analysis, system configuration, and automation.

You will collaborate with Sales & Marketing, analytics and digital transformation teams, working with Salesforce, Marketo and Gong to deliver measurable efficiency gains and data quality improvements.

Qualifications

• Bachelor's degree in business information systems or related field.
• Experience with CRM and marketing systems such as Marketo, Salesforce and Gong.
• Proven track record in process improvement or transformation initiatives.
• Strong understanding of finance processes and their interdependencies with systems.
• Excellent analytical, problem-solving and project management skills.
• Strong communication skills with both technical and non-technical audiences.

Responsibilities

• Analyse, map, and redesign Sales & Marketing processes using lean principles to drive operational efficiency.
• Identify and implement process improvement opportunities across systems, workflows, and teams.
• Act as the business lead on system enhancements and new feature implementations across Salesforce, Marketo, Gong and related tools.
• Gather business requirements and translate them into technical specifications for system configuration or automation.
• Lead tool rationalisation initiatives, identifying overlaps and proposing streamlined, cost-effective solutions.
• Collaborate with Sales & Marketing, operations, and digital transformation teams to deliver integrated solutions.
• Facilitate cross-functional workshops to identify pain points and design future-state processes and systems.
• Develop and maintain documentation for systems, processes, and SOPs.
• Lead user training, onboarding, and change management to drive adoption and effective tool usage.
• Monitor system performance and user feedback to identify enhancement opportunities.
• Stay current on trends in Sales & Marketing systems and CRM innovation.

Skills

Business information systems

CRM systems

Process improvement

Project management

Analytical thinking

Effective communication

Lean Six Sigma knowledge

Education

Bachelor's degree in Business Information Systems or related field

Tools

Salesforce

Marketo

Gong

Job description

About us

At Fenergo, we’re not just building software—we’re transforming how the world’s leading financial institutions fight financial crime. Headquartered in Dublin and trusted by over 100 of the world’s top financial institutions, we’re on a mission to change the game.

We’re more than a global leader in AI-powered client lifecycle management—we’re reimagining how financial institutions tackle compliance. From Know Your Customer (KYC) and Anti-Money Laundering (AML) to rapidly evolving regulations, we turn complexity into clarity. OurFinCrimeOperating System, powered by agentic AI and intelligent automation, helps financial institutions move faster, act smarter, and stay safer across 120+ countries.

But we don’t stop there.

At Fenergo, we believe in a world where financial institutions aren’t just compliant—they’re confident. Where technology doesn’t just meet regulations—it stays ahead of them. Our mission is to empower financial institutions to stop financial crime and create a safer world.

Every product we build, every innovation we deliver, and every partnership we forge is shaped by that belief. We’re tackling some of the toughest challenges in financial technology. From speeding up onboarding to uncovering hidden risks, our work empowers banks to serve their customers with speed, integrity, and peace of mind.

Join us, and be part of a team that’s building smart solutions, solving real problems, and shaping the future—together.

Job Overview:

We are seeking an experienced Business Analyst to join our Enterprise Transformation Team. This role focuses on improving Sales & Marketing operations through process analysis, system configuration, and automation. We value foundations in systems integration or large programme delivery, followed by hands‑on BA work inside a product or enterprise setting. This is not a pure admin position; core BA skills are required to analyse problems, design future-state processes, and drive change.

You will work with Salesforce, Marketo, Gong, and other tools —partnering with Sales & Marketing, analytics, and digital transformation teams to deliver measurable improvements in efficiency, data quality, and user experience.

Key Responsibilities:

• Analyse, map, and redesign Sales & Marketing processes using lean principles to drive operational efficiency.
• Identify and implement process improvement opportunities across systems, workflows, and teams.
• Act as the business lead on system enhancements and new feature implementations across Salesforce, Marketo, Gong and related tools.
• Gather business requirements and translate them into technical specifications for system configuration or automation.
• Lead tool rationalisation initiatives, identifying overlaps and proposing streamlined, cost-effective solutions.
• Collaborate closely with Sales & Marketing, operations, and digital transformation teams to deliver integrated solutions.
• Facilitate cross-functional workshops to identify pain points and design future-state processes and systems.
• Develop and maintain comprehensive documentation for systems, processes, and standard operating procedures.
• Lead user training, onboarding, and change management activities to drive adoption and effective usage of tools.
• Monitor system performance and user feedback to identify enhancement opportunities.
• Stay current on trends in Sales & Marketing systems, process automation, and CRM innovation, bringing new ideas into the team.

Qualifications:

• Bachelor's degree in business Information Systems, or related field.
• Experience working with CRM and marketing related systems (e.g. Marketo, Salesforce and Gong.
• Proven experience leading or contributing to process improvement or transformation initiatives.
• Strong understanding of finance processes and their interdependencies with systems.
• Excellent analytical, problem-solving, and project management skills.
• Strong communicator with the ability to engage both technical and non-technical audiences.
• Knowledge of Lean Six Sigma or other process mapping tools/methodologies is a strong plus.

Our promise to you

We are striving to become global leaders acrossall ofthe categories weoperatein and as part of that we are a high-performing highly collaborative team that works cross functionally to accommodate our client’s needs.

• Collaboration: Working together to achieve our best
• Outcomes: Drive Success in every engagement
• Respect: A collective feeling of inclusion and belonging
• Excellence: Continuously raising the bar

What's in it for you?

• Health insurance
• Annual leave plus, 3 company days
• Work From Home set-up allowance
• Exposure to our local wide partner community
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work‑from‑home policy, sports and social committee and much more
• Extensive training programs, through ‘Fenergo University' where you will be certified in all of the Fenergo products
• Opportunity to work on a cutting-edge Fintech Product, using the latest tools and technologies harnessing AI
• Defined training and role tracking to allow you to see and assess your own career development and progress

Diversity, Equality, and Inclusivity

Fenergo is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace, where all employees are valued, respected, and can reach their full potential. We do not discriminate based on race, colour, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. Our hiring decisions are based solely on qualifications, merit, and business needs. We believe that a diverse workforce enriches our company culture, fosters innovation, and contributes to our overall success. We strive to provide a fair and supportive environment for all employees, promoting equal opportunities for career development and advancement. We encourage all qualified individuals to apply for employment opportunities and join our team in contributing to a collaborative and inclusive work environment.

Recruitment Safety

For information on our recruitment process and how to verify communications from Fenergo, please visit our Careers page.