Practice Secretary/ Administrator

nan; Banada; On-site; EUR 18,000 - 24,000; Part time

Job summary

Banada Health is seeking a part-time Practice Secretary/Administrator to join our busy general practice, providing essential reception and admin support to GPs and the nursing team. As the first point of contact for patients, you will handle phone queries, book appointments, process prescriptions, manage referrals, and maintain accurate, GDPR-compliant records.

We offer flexible hours, a friendly team, training on our practice systems, modern facilities, and a rewarding role at the heart of

Qualifications

• Experience in medical, healthcare, or general office admin preferred.
• Familiarity with GP practice software is advantageous.
• Strong communication and organisational skills, with attention to detail.

Responsibilities

• Answer phones and handle patient queries courteously.
• Manage patient appointments and amendments.
• Greet patients and manage reception.
• Process repeat prescription requests.
• Manage referrals, correspondence, and scanning/filing.
• Maintain confidential patient records (GDPR compliant).
• Liaise with hospitals, pharmacies, labs, and other providers.
• Handle billing, payments, and basic invoicing.
• Process incoming/outgoing post and email.
• General office administration including supplies and filing.
• Support GPs and nursing staff with admin tasks.

Skills

Phone etiquette

Organisational skills

Attention to detail

Multitasking

Confidentiality & GDPR

Microsoft Office

Patient-focused approach

Communication skills

Tools

Socrates

Healthone

Job description

About Us

Banada Health is a busy, friendly general practice dedicated to providing high-quality primary care to our local community. We pride ourselves on a warm, patient-centred approach and a supportive team environment. We're now looking for a part-time Practice Secretary/Administrator to join us.

About the Role

As our Practice Secretary/Administrator, you'll be a key point of contact for our patients and a vital support to our GPs and nursing team, helping to keep the practice running smoothly day to day.

Key Responsibilities

• Answering phones and dealing with patient queries in a courteous, professional manner
• Booking, amending, and managing patient appointments
• Greeting patients and managing practice reception
• Processing repeat prescription requests
• Managing referrals, correspondence, and scanning/filing of patient documents
• Maintaining accurate and confidential patient records (GDPR compliant)
• Liaising with hospitals, pharmacies, labs, and other healthcare providers
• Handling billing, payments, and basic invoicing
• Managing incoming/outgoing post and email correspondence
• General office administration, including ordering supplies and maintaining filing systems
• Supporting GPs and nursing staff with administrative tasks as needed

What We're Looking For

• Previous experience in a medical, healthcare, or general office administration role preferred
• Familiarity with GP practice software (e.g. Socrates, Healthone) an advantage
• Excellent phone manner and communication skills
• Strong organisational skills and attention to detail
• Ability to multi-task and remain calm under pressure
• Discretion and understanding of patient confidentiality
• Proficient in Microsoft Office/general computer skills
• A friendly, professional, and patient-focused approach

What We Offer

• Flexible part-time hours to suit work-life balance
• Supportive, friendly practice team
• Training provided on practice systems and procedures
• Modern practice facilities
• A rewarding role at the heart of our patient care team

Banada Health is an equal opportunities employer.

Work Location: In person