Patient Assistant

Allscreens Nationwide Ltd; Street; On-site; EUR 25,000 - 32,000; Full time

Job summary

A Patient Assistant position is available at a GP practice connected with Allscreens Nationwide Ltd. The role focuses on welcoming patients, guiding them through check-in, and coordinating appointments to ensure a smooth patient journey.

The post involves liaising with clinicians and staff, handling enquiries, and supporting administrative tasks while maintaining confidentiality and high-quality service during daily operations.

Responsibilities

• Welcoming patients and visitors at the GP practice reception.
• Logging and handling patient appointments and enquiries.
• Assisting doctors and nursing staff with routine reception tasks and communications.
• Managing messages, updating patient records, and maintaining filing systems.
• Covering for colleagues and assisting with data entry and clerical duties.

Job description

Liaises with patients, doctors, staff, other support staff, nursing staff, both surgery and attached, community nursing teams, mental health groups, funeral directors, counsellors, pharmacy, social services, commissioning groups, secondary care (acute and community hospitals), care homes, complex care hub and social prescribers

Job Purpose, Aims and Profile

The Patient Assistant post is a skilled position providing a high level of service to patients, internal and external clients and institutions. The post-holder: works in Reception working with the Rapid Health triage system; dealing with enquiries; advising on doctors and nurses availability; recording and passing messages on accurately and efficiently; carrying out a range of related reception duties as appropriate.

Working Hours and Work Schedule

Surgery working week: 08.00 6.45pm Monday to Friday, 08.00 08.00 pm on selected dates. Shared rota with 4 other local practices. Working hours; normal working schedule between 08.00 and 06.45pm or 08.00 pm Monday to Friday as required. Occasional Saturdays throughout the year on a rota basis. Monday; Tuesday; Wednesday; Thursday; Friday: daily schedules to be determined. The post-holder will be required to cover for colleagues who are absent on annual leave or sickness.

Duties and Responsibilities

• Reception Open up surgery, switch on PCs and set up systems ready for the working day Receive and log-in patients and visitors when they enter the surgery.
• Manage & process all patient appointments using Rapid Health triage system and EMIS Web computer system.
• Deal with all patient enquiries relating to appointments, surgeries and clinics.
• Covering for sickness and annual leave for colleagues.
• Advise patients on availability of particular doctors/nurses.
• Hand repeat prescriptions to patients.
• Record requests for doctor visits and Patient Summaries for visits Handle emergency requests for duty doctor.
• Relaying messages for doctors and administrative staff.
• Update; maintain; file & retrieve patient records as appropriate.
• Close surgery, ensure building security particularly doors/windows and set alarm after closing. Keep waiting room tidy after sessions or clinics keep prescription rack clear of old prescriptions and letters. Organise notice boards Ensure order, safety and comfort of patients; report and deal with disturbances.
• Sort prescription requests, both electronic and manual; guided by the Pharmacy Team. Record any acute prescriptions and pass to the pharmacy team for consideration. Contact patients (when requested) to pass on doctors instructions and requests. Sort and place prescriptions ready for collection or according to their destination. Process new patient registrations and questionnaires. Managing the diary recall system.

General Administrative and Clerical duties

• Attend for staff training when necessary
• Photocopying as requested
• Assist in compilation of statistics
• Filing of paper medical records
• Attend any other training courses deemed necessary by the Practice Manager or Operations Manager
• Carry out any other duties as requested by the Practice Manager or Operations Manager

Other General Conditions

Holiday entitlement is five working weeks per year (pro rata) plus any Bank Holidays that fall on a normal working day.

All employees are required to adhere to the Health and Safety at Work Act (1974)

The job description will be subject to periodic reviews and may be changed in consultation with the post holder. On Appointment the post holder must agree to abide by the Statement of Terms and Conditions of Service and the Contract requirements; all published Surgery protocols; policies; procedures; guidelines and work-rules; and any other approved instruction & documentation that may be amended and issued from time to time.