Platform Operations Lead — Kinaxis & Supply Chain Planning

Mckesson Corporation; Cork; Hybrid; EUR 53,000 - 88,000; Full time

Job summary

McKesson is seeking a Platform Manager – Level 3 in Ireland to define and implement a technology platform strategy that enables core business capabilities. You will manage Kinaxis and related systems, lead incident response, and drive automation and observability across global teams.

The role supports remote or hybrid work options and requires collaboration with IT and business stakeholders to improve reliability, performance, and governance while aligning with regulatory requirements.

Qualifications

• 5+ years of experience in platform operations, DevOps, or supply chain planning systems.
• Hands-on experience with Kinaxis or similar platforms (e.g., Blue Yonder, SAP IBP).
• Experience in Incident Management, RCA, CAPA, and Problem Management processes.
• Experience managing AMS operations, including SLA tracking, vendor management, and governance.
• Strong understanding of monitoring, alerting, and observability practices.
• Experience with cross-functional stakeholder communication (business + IT).
• Ability to support production platforms in regulated or enterprise environments.

Responsibilities

• Manage Kinaxis and supply chain planning platforms, ensuring stability, performance, and continuous service improvement.
• Lead Incident Management, Root Cause Analysis (RCA), and Problem Management to reduce recurring issues and improve reliability.
• Drive CAPA and operational hygiene practices to enhance platform resilience.
• Oversee AMS governance, SLA adherence, and vendor management to ensure high-quality service delivery.
• Partner with stakeholders to communicate platform performance, risks, and improvement opportunities clearly and effectively.
• Implement monitoring, alerting, and self-healing practices to improve platform observability and reduce manual intervention.
• Support platform strategy execution, including release planning, configuration management, and documentation.
• Identify process inefficiencies and lead initiatives focused on automation, AI-enabled operations (AIOps), and continuous improvement.

Skills

Incident Management

RCA Analysis

CAPA

Vendor Governance

System Observability

Stakeholder Communication

Regulated Environments

Automation / AIOps

Tools

Kinaxis

Blue Yonder

SAP IBP

Job description

McKesson is seeking a Platform Manager – Level 3 in Ireland to define and implement a technology platform strategy that enables core business capabilities. You will manage Kinaxis and related systems, lead incident response, and drive automation and observability across global teams.

The role supports remote or hybrid work options and requires collaboration with IT and business stakeholders to improve reliability, performance, and governance while aligning with regulatory requirements.