Operations Manager, Supply Chain Planning

MIR McKesson Cork Business Solutions Unlimited Company; Cork; Hybrid; EUR 53,000 - 88,000; Full time

Job summary

McKesson is seeking a Platform Manager – Level 3 to define and implement our technology platform strategy enabling core business capabilities. The role focuses on managing Kinaxis and supply chain planning platforms, incident management, RCA, CAPA, and governance to ensure reliability and compliant operations.

The role supports AMS operations, monitoring, and observability, with an emphasis on automation, AIOps, and cross-functional collaboration across global teams.

Qualifications

• 5+ years of platform operations, DevOps, or supply chain planning systems.
• Hands-on Kinaxis or similar supply chain planning platforms.
• Proven experience in Incident Management, RCA, CAPA, and Problem Management processes.
• Experience managing AMS operations, SLA tracking, vendor management, and governance frameworks.
• Strong understanding of monitoring, alerting, and system observability practices.
• Experience with stakeholder communication in cross-functional environments (business + IT).
• Demonstrated ability to support production platforms in regulated or enterprise environments.

Responsibilities

• Manage Kinaxis and supply chain planning platforms, ensuring stability and performance.
• Lead Incident Management, RCA, and Problem Management to reduce recurring issues.
• Drive CAPA and operational hygiene practices to boost platform resilience.
• Oversee AMS governance, SLA adherence, and vendor management for high-quality delivery.
• Partner with stakeholders to communicate platform performance, risks, and improvements clearly.
• Implement monitoring, alerting, and self-healing practices to improve observability.
• Support platform strategy execution, including release planning and documentation.
• Identify process inefficiencies and lead automation and AI-enabled operations initiatives.

Skills

Incident Management

Root Cause Analysis

CAPA

Problem Management

Observability

Stakeholder Communications

On-call Support

Automation

Regulated Environments

Tools

Kinaxis

Blue Yonder

SAP IBP

CI/CD

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary (Purpose of job)

The Platform Manager – Level 3 plays a critical role in defining and implementing McKesson’s technology platform strategy that enables core business capabilities.

What You’ll Do

• Manage Kinaxis and supply chain planning platforms, ensuring stability, performance, and continuous service improvement.
• Lead Incident Management, Root Cause Analysis (RCA), and Problem Management to reduce recurring issues and improve reliability.
• Drive CAPA (Corrective and Preventive Actions) and operational hygiene practices to enhance platform resilience.
• Oversee AMS governance, SLA adherence, and vendor management to ensure high-quality service delivery.
• Partner with stakeholders to communicate platform performance, risks, and improvement opportunities clearly and effectively.
• Implement monitoring, alerting, and self-healing practices to improve platform observability and reduce manual intervention.
• Support platform strategy execution, including release planning, configuration management, and documentation.
• Identify process inefficiencies and lead initiatives focused on automation, AI-enabled operations (AIOps), and continuous improvement.

Basic Requirements

• 5+ years of experience in platform operations, DevOps, or supply chain planning systems.
• Hands‑on experience with Kinaxis or similar supply chain planning platforms (e.g., Blue Yonder, SAP IBP).
• Proven experience in Incident Management, RCA, CAPA, and Problem Management processes.
• Experience managing AMS operations, including SLA tracking, vendor management, and governance frameworks.
• Strong understanding of monitoring, alerting, and system observability practices.
• Experience with stakeholder communication in cross‑functional environments (business + IT).
• Demonstrated ability to support production platforms in regulated or enterprise environments.

Preferred Skills / Experience

• Experience with AI for Operations (AIOps), self‑healing systems, and automation strategies.
• Knowledge of CI/CD pipelines, infrastructure as code, and cloud/platform engineering practices.
• Familiarity with supply chain planning processes such as demand planning, supply planning, and S&OP.
• Experience with resilience engineering, capacity planning, and performance optimization.
• Understanding of compliance, security standards, and regulated industry practices.
• Experience working with global teams and third‑party vendors.
• Strong analytical, troubleshooting, and continuous improvement mindset.

Work Environment / Travel / Physical Requirements

This role may be remote or hybrid based on business needs. Occasional collaboration across time zones with global teams. Ability to work in an on‑call or incident support rotation, if required.

Total Rewards

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position €52,500 - €87,500

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.