Operations Manager, Supply Chain Planning

MCKESSON; Cork; Hybrid; EUR 53,000 - 88,000; Full time

Job summary

McKesson is seeking a Platform Manager – Level 3 in Ireland to define and implement a technology platform strategy that enables core business capabilities. You will manage Kinaxis and related systems, lead incident response, and drive automation and observability across global teams.

The role supports remote or hybrid work options and requires collaboration with IT and business stakeholders to improve reliability, performance, and governance while aligning with regulatory requirements.

Qualifications

• 5+ years of experience in platform operations, DevOps, or supply chain planning systems.
• Hands-on experience with Kinaxis or similar platforms (e.g., Blue Yonder, SAP IBP).
• Experience in Incident Management, RCA, CAPA, and Problem Management processes.
• Experience managing AMS operations, including SLA tracking, vendor management, and governance.
• Strong understanding of monitoring, alerting, and observability practices.
• Experience with cross-functional stakeholder communication (business + IT).
• Ability to support production platforms in regulated or enterprise environments.

Responsibilities

• Manage Kinaxis and supply chain planning platforms, ensuring stability, performance, and continuous service improvement.
• Lead Incident Management, Root Cause Analysis (RCA), and Problem Management to reduce recurring issues and improve reliability.
• Drive CAPA and operational hygiene practices to enhance platform resilience.
• Oversee AMS governance, SLA adherence, and vendor management to ensure high-quality service delivery.
• Partner with stakeholders to communicate platform performance, risks, and improvement opportunities clearly and effectively.
• Implement monitoring, alerting, and self-healing practices to improve platform observability and reduce manual intervention.
• Support platform strategy execution, including release planning, configuration management, and documentation.
• Identify process inefficiencies and lead initiatives focused on automation, AI-enabled operations (AIOps), and continuous improvement.

Skills

Incident Management

RCA Analysis

CAPA

Vendor Governance

System Observability

Stakeholder Communication

Regulated Environments

Automation / AIOps

Tools

Kinaxis

Blue Yonder

SAP IBP

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary (Purpose of job):

The Platform Manager – Level 3 plays a critical role in defining and implementing McKesson’s technology platform strategy that enables core business capabilities.

What You’ll Do

• Manage Kinaxis and supply chain planning platforms, ensuring stability, performance, and continuous service improvement.
• Lead Incident Management, Root Cause Analysis (RCA), and Problem Management to reduce recurring issues and improve reliability.
• Drive CAPA (Corrective and Preventive Actions) and operational hygiene practices to enhance platform resilience.
• Oversee AMS governance, SLA adherence, and vendor management to ensure high-quality service delivery.
• Partner with stakeholders to communicate platform performance, risks, and improvement opportunities clearly and effectively.
• Implement monitoring, alerting, and self-healing practices to improve platform observability and reduce manual intervention.
• Support platform strategy execution, including release planning, configuration management, and documentation.
• Identify process inefficiencies and lead initiatives focused on automation, AI-enabled operations (AIOps), and continuous improvement.

Basic Requirements

• 5+ years of experience in platform operations, DevOps, or supply chain planning systems.
• Hands-on experience with Kinaxis or similar supply chain planning platforms (e.g., Blue Yonder, SAP IBP).
• Proven experience in Incident Management, RCA, CAPA, and Problem Management processes.
• Experience managing AMS operations, including SLA tracking, vendor management, and governance frameworks.
• Strong understanding of monitoring, alerting, and system observability practices.
• Experience with stakeholder communication in cross-functional environments (business + IT).
• Demonstrated ability to support production platforms in regulated or enterprise environments.

Preferred Skills / Experience

• Experience with AI for Operations (AIOps), self-healing systems, and automation strategies.
• Knowledge of CI/CD pipelines, infrastructure as code, and cloud/platform engineering practices.
• Familiarity with supply chain planning processes such as demand planning, supply planning, and S&OP.
• Experience with resilience engineering, capacity planning, and performance optimization.
• Understanding of compliance, security standards, and regulated industry practices.
• Experience working with global teams and third-party vendors.
• Strong analytical, troubleshooting, and continuous improvement mindset.

Work Environment / Travel / Physical Requirements

• This role may be remote or hybrid based on business needs.
• Occasional collaboration across time zones with global teams.
• Ability to work in an on-call or incident support rotation, if required.

At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.

As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Our Base Pay Range for this position €52,500 - €87,500

McKesson job postings are posted on our career site: careers.mckesson.com.