PharmaSource Hospital Specialist

Uniphar; Rathcoole; On-site; EUR 30,000 - 40,000; Full time

Job summary

Uniphar is recruiting for a Pharmasource Technician (12-month specified purpose contract) at Greenogue Office. You will support the hospital team by handling orders, answering stock queries, managing shortages, and assisting in regulatory and vendor coordination.

You will work cross-functionally with procurement, retail, and commercial teams to ensure timely delivery and high service standards, while maintaining excellent customer communications.

Qualifications

• Must have extensive EMP product knowledge and a deep understanding of EMP supply issues.
• Minimum 3 years experience in a customer service role in the pharmaceutical sector.
• Experience with SAP is essential.
• Flexibility to provide extra hours during busy periods.
• Good IT skills (MS Office, PowerPoint, Excel).
• Clear diction and a commitment to excellent customer service.

Responsibilities

• Review, monitor and suggest improvements on Pharmasource hospital processes and systems.
• Promote the Uniphar website to PS hospital customers to increase online ordering.
• Support the PS Business Unit with manufacturers through Managed Access & Compassionate Use programmes.
• Contribute to Pharmasource Customer Service Team with strong time management and organisation.
• Resolve customer queries and ensure orders are managed within SLAs.
• Coordinate with AP and other departments to resolve price or quantity discrepancies.
• Assist in managing stock lines and reducing out-of-stocks and lead times.
• Engage with Key accounts to forecast demand and manage shortages.
• Attend National conferences to build relationships for future needs.
• Document Adverse Drug Reactions and Quality Defects for HPRA.

Skills

EMP product knowledge

Customer service

Communication

Teamwork

Problem solving

Flexibility

IT skills

Education

Pharma industry qualifications advantageous

Tools

SAP

Job description

Uniphar is recruiting for a Pharmasource Technician (12-month specified purpose contract) at Greenogue Office. You will support the hospital team by handling orders, answering stock queries, managing shortages, and assisting in regulatory and vendor coordination.

You will work cross-functionally with procurement, retail, and commercial teams to ensure timely delivery and high service standards, while maintaining excellent customer communications.