Pharmacy Care & Customer Experience Advisor

Unipharmedtech

Ireland

Remote

EUR 26,000 - 34,000

Full time

14 days+

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Job summary

Allcare Pharmacy is seeking a Pharmacy Healthcare Advisor to deliver exemplary customer service and provide product information across the pharmacy range. You will maintain stock, assist customers, and work closely with the Managing Pharmacist to ensure standards are met.

The role requires proactive team participation and adherence to safety procedures in a busy community setting. Experience in Pharmacy/Retail/Hospitality is preferred; cashier exposure is a plus, and strong communication with

Qualifications

1 years experience in Pharmacy/Retail/Hospitality is preferable
Cashier experience an advantage
Excellent communication skills, both written and verbal
Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially
Good attention to detail is essential
Organised with a proven ability to multi-task successfully under pressure
Ability to work on own initiative and as part of a team
Basic IT skills are an advantage

Responsibilities

To provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate
To maintain good stock control including; rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that the delivery details are correct as set down by the Managing Pharmacist
To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers
To work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist
To maintain cooperative and professional working relationships with colleagues at all times
To fulfil the request for specific over the counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate
To be vigilant and adhere to the correct procedures with regards to security and the handling of cash and receipts within the Pharmacy
To ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager
To participate in training and development programmes provided by the Pharmacy and to be proactive in developing the job function
Any other duties as required
Teamwork: Provide support to other stakeholders within the pharmacy and throughout the Allcare network to ensure the delivery of company goals
Customer Focused: Delivering customer service to the highest quality, provide advice and information as required to customers on all product ranges available in the Pharmacy