Pharmacy Healthcare Advisor

Allcare Pharmacy; Dublin; On-site; EUR 26,000 - 34,000; Full time

Job summary

Allcare Pharmacy Finglas is seeking a Pharmacy Healthcare Advisor to deliver excellent customer service and provide information on all product ranges. You will maintain stock control, assist in all areas of the pharmacy, and help build strong customer relationships.

The role requires good communication, attention to detail and the ability to work as part of a team while using basic IT skills. Previous cashier experience is advantageous and initiative is valued.

Qualifications

• 1 year’s experience in Pharmacy, Retail or Hospitality preferred.
• Cashier experience is an advantage.
• Excellent communication skills, both written and verbal.
• Discretion with customer/patient information.
• Good attention to detail.
• Organised with the ability to multi-task under pressure.
• Able to work on own initiative and as part of a team.
• Basic IT skills are an advantage.

Responsibilities

• Provide product information and advice to customers across all product ranges.
• Maintain stock control and ensure correct delivery details as directed.
• Deliver professional and efficient customer service at all times.
• Work effectively as part of the Pharmacy team and assist in all areas as required.
• Maintain cooperative and professional working relationships with colleagues.
• Adhere to security procedures for cash handling and receipts.
• Ensure the Pharmacy is clean, safe, and well organised.

Skills

Excellent communication skills

Cashier experience

Attention to detail

Multi-tasking

Teamwork

IT skills

Initiative / self-motivation

Job description

We currently have an exciting opportunity for a Pharmacy Healthcare Advisor to join the teams in Allcare Pharmacy - Clearwater SC Finglas.

Allcare Pharmacy

Allcare support is a company which specialises in supporting Community Pharmacies to deliver excellent personalised care to their community. The Allcare Pharmacy group is a network of pharmacies throughout Ireland which strive for customer service excellence where staff focus on their core skill of providing expert medical care, advice and value to their patients and customers.

Purpose Of Role

To deliver excellent customer service and to provide advice and information as required to customers on all product ranges available in the Pharmacy. To maintain the standard of category management and merchandising within the Pharmacy as directed by the Managing Pharmacist and in line with Company standards.

Duties And Responsibilities

• To provide product information and advice to customers across all product ranges in the Pharmacy, consulting with the Managing Pharmacist as appropriate.
• To maintain good stock control including; rotation of stock, maintaining appropriate stock levels, using correct suppliers, and ensuring that the delivery details are correct as set down by the Managing Pharmacist.
• To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.
• To work effectively as part of the Pharmacy team, being flexible and adaptable, assisting in all areas of the Pharmacy operation as required by the Managing Pharmacist.
• To maintain cooperative and professional working relationships with colleagues at all times.
• To fulfil the request for specific over the counter medicines appropriately using WWHAM questioning and recommend a suitable medicine referring to the Pharmacist where appropriate.
• To be vigilant and adhere to the correct procedures with regards to security and the handling of cash and receipts within the Pharmacy.
• To ensure that the Pharmacy is kept clean and tidy and any Health and Safety issues are brought promptly to the attention of the Pharmacy Manager.
• To participate in training and development programmes provided by the Pharmacy and to be proactive in developing the job function.
• Any other duties as required.

Teamwork

• Provide support to other stakeholders within the pharmacy and throughout the Allcare network to ensure the delivery of company goals.
• This role requires a high level of pro-activity and an ability to work on own initiative.
• Build relationships with others in the pharmacy to create a positive working environment.
• Participate in staff training programmes and implementation and be proactive in developing the role function.
• To work effectively as part of the Pharmacy team, being flexible and adaptable assisting in all areas of the pharmacy operation.

Customer Focused

• We are passionate about exceeding expectations:
• making our community pharmacies the local destination of choice
• Delivering customer service to the highest quality
• To provide advice and information as required to customers on all product ranges available in the Pharmacy.
• To deliver professional and efficient customer service at all times, enhancing the relationship with Pharmacy Customers.

Qualifications, Experience & Skills Required

• 1 years experience in Pharmacy/Retail/Hospitality is preferable
• Cashier experience an advantage
• Excellent communication skills, both written and verbal
• Ability to use discretion when addressing customer queries and to treat customer/patient information confidentially
• Good attention to detail is essential
• Organised with a proven ability to multi-task successfully under pressure
• Ability to work on own initiative and as part of a team
• Basic IT skills are an advantage

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