Pet Store Team Leader: Lead, Coach & Customer Experience

Maxi Zoo Ireland Ltd; Cork; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Higher pay after 12 months

Employee discount 40%

Paid leave – sick/annual/bank holidays

Refer a friend scheme

Advancement opportunities

Community – animal-loving workplace

Educational opportunities

Employee assistance programme

Job summary

Maxi Zoo Ireland Ltd in Cork invites applications for a Team Leader at our Turners Cross store. You will support the Store Manager to deliver an outstanding customer experience, uphold store standards, and keep the day-to-day operations running smoothly.

You’ll provide leadership, coaching and direction to colleagues while fostering a positive, high-performing team. This role combines responsibility for operations, stock, merchandising, administration and customer service.

Qualifications

• Demonstrated leadership and coaching capabilities.
• Strong communication and teamwork skills.
• Customer-focused approach with high standards.

Responsibilities

• Support the Store Manager to deliver objectives and maintain a safe, compliant store environment.
• Lead by example with excellent customer service and professional standards.
• Coordinate daily store activities to ensure key processes are completed to a high standard.
• Coach and develop colleagues to build capability, confidence and engagement.
• Promote accountability, teamwork and continuous improvement.
• Collaborate with other leaders to ensure continuity of operations and store performance.
• Act as a keyholder and support secure store operations when required.

Skills

Leadership

Communication

Team development

Problem solving

Customer service

Organised / proactive

Job description

Maxi Zoo Ireland Ltd in Cork invites applications for a Team Leader at our Turners Cross store. You will support the Store Manager to deliver an outstanding customer experience, uphold store standards, and keep the day-to-day operations running smoothly.

You’ll provide leadership, coaching and direction to colleagues while fostering a positive, high-performing team. This role combines responsibility for operations, stock, merchandising, administration and customer service.