Pet Store Team Leader: Lead, Coach & Delight Customers

Maxi Zoo Ireland Ltd; Dublin; On-site; EUR 30,000 - 36,000; Full time

Benefits offered by this job

Service pay

Employee discount

Paid leave

Refer a friend

Advancement opportunities

Community

Educational opportunities

Employee assistance

Job summary

Maxi Zoo Ireland are recruiting a Team Leader for our Blanchardstown store. You will support the Store Manager to deliver an outstanding customer experience, maintain high standards, and ensure smooth day-to-day store running.

You will lead, coach and guide colleagues to create a positive, engaging and high-performing team environment. This role covers operational excellence, compliance, stock management, merchandising, admin and customer service, working closely with the Store Manager to own

Qualifications

• Previous retail, customer service, or supervisory experience.
• Strong leadership and communication skills.
• A proactive and organised approach to work.
• The ability to motivate and develop others.
• Good problem-solving and decision-making skills.
• A commitment to delivering excellent customer service and maintaining high standards.
• Flexibility to support different areas of the business and adapt to changing priorities.

Responsibilities

• Support the Store Manager in delivering company objectives and maintaining a safe, compliant, and customer-focused store environment.
• Lead by example through excellent customer service and professional standards.
• Coordinate and oversee daily store activities to ensure key operational processes are completed effectively and to a high standard.
• Support, coach, and develop colleagues to build capability, confidence, and engagement across the team.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Work collaboratively with other leaders to ensure continuity of operations and effective store performance.
• Act as a keyholder and support the secure and efficient operation of the store when required.

Skills

Retail leadership

Leadership

Communication

Organised

Motivation

Customer service

Problem solving

Adaptability

Job description

Maxi Zoo Ireland are recruiting a Team Leader for our Blanchardstown store. You will support the Store Manager to deliver an outstanding customer experience, maintain high standards, and ensure smooth day-to-day store running.

You will lead, coach and guide colleagues to create a positive, engaging and high-performing team environment. This role covers operational excellence, compliance, stock management, merchandising, admin and customer service, working closely with the Store Manager to own