Store Team Leader: Elevate Customer Experience & Growth

Maxi Zoo; Cork; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Service pay

Employee discount

Paid leave

Refer a friend

Advancement opportunities

Community

Educational opportunities

Employee assistance programme

Vacation & sick time

Job summary

Maxi Zoo Ireland is recruiting a Team Leader to join our Turners Cross store. You will support the Store Manager to deliver excellent customer service, maintain busy-store standards, and help run day-to-day operations.

You will lead, coach and develop colleagues, ensuring stock integrity, merchandising, and compliant store routines. In this role you will foster a positive team environment and act as a keyholder when required.

Qualifications

• Previous retail, customer service, or supervisory experience.
• Strong leadership and communication skills.
• Proactive and organised approach to work.
• Ability to motivate and develop others.
• Good problem-solving and decision-making skills.
• Commitment to delivering excellent customer service and maintaining high standards.

Responsibilities

• Support the Store Manager in delivering company objectives and maintaining a safe, compliant, and customer-focused store environment.
• Lead by example through excellent customer service and professional standards.
• Coordinate and oversee daily store activities to ensure key operational processes are completed effectively and to a high standard.
• Support, coach, and develop colleagues to build capability, confidence, and engagement across the team.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Work collaboratively with other leaders to ensure continuity of operations and effective store performance.
• Act as a keyholder and support the secure and efficient operation of the store when required.

Skills

Customer Service

Job description

Maxi Zoo Ireland is recruiting a Team Leader to join our Turners Cross store. You will support the Store Manager to deliver excellent customer service, maintain busy-store standards, and help run day-to-day operations.

You will lead, coach and develop colleagues, ensuring stock integrity, merchandising, and compliant store routines. In this role you will foster a positive team environment and act as a keyholder when required.