Team Leader - Pet Retail & Customer Experience

Maxi Zoo; Dublin; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Service pay

Employee discount

Paid leave

Refer a friend scheme

Advancement opportunities

Community

Educational opportunities

Employee assistance programme

Paid Time-Off

Job summary

Maxi Zoo Ireland, part of the European pet retailer, is recruiting a Team Leader to join our Blanchardstown store. You will support the Store Manager, deliver an outstanding customer experience, and help maintain high operational standards in a busy retail environment.

You will lead by example, coach colleagues, and manage daily store activities, stock, merchandising, and administration while building a positive and high-performing team.

Qualifications

• Previous retail, customer service, or supervisory experience.
• Strong leadership and communication skills.
• A commitment to delivering excellent customer service and maintaining high standards.

Responsibilities

• Support the Store Manager in delivering company objectives and maintaining a safe, compliant, and customer-focused store environment.
• Lead by example through excellent customer service and professional standards.
• Coordinate and oversee daily store activities to ensure key operational processes are completed effectively and to a high standard.
• Support, coach, and develop colleagues to build capability, confidence, and engagement across the team.
• Promote a culture of accountability, teamwork, and continuous improvement.
• Work collaboratively with other leaders to ensure continuity of operations and effective store performance.
• Act as a keyholder and support the secure and efficient operation of the store when required.

Skills

Customer Service

Job description

Maxi Zoo Ireland, part of the European pet retailer, is recruiting a Team Leader to join our Blanchardstown store. You will support the Store Manager, deliver an outstanding customer experience, and help maintain high operational standards in a busy retail environment.

You will lead by example, coach colleagues, and manage daily store activities, stock, merchandising, and administration while building a positive and high-performing team.