People & Performance Leader

M&S; Dublin; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Life Assurance

Flexible working options

Tailored induction programmes

24/7 Virtual GP access

Charity volunteer day

Job summary

A leading retail company in Dublin is seeking a Colleague Manager to lead and inspire teams to achieve excellence in customer service. The role involves mentoring staff, driving sales performance, and ensuring operational efficiency within the store. Candidates must demonstrate strong leadership and digital skills, alongside the ability to manage team dynamics and customer feedback effectively. Enjoy competitive benefits such as flexible working options and a generous discount on products.

Qualifications

• Strong leadership abilities to manage teams effectively.
• Experience in coaching and mentoring team members.
• Excellent collaboration skills with other store leaders.
• Ability to act on customer feedback promptly.
• Digital proficiency across various platforms.

Responsibilities

• Accountable for the performance and well-being of direct reports.
• Ensure smooth store operations through supportive coaching.
• Drive sales and customer satisfaction by leading the team.
• Manage the colleague lifecycle including recruitment and training.

Skills

Leadership

Coaching

Collaboration

Customer Service

Performance Management

Digital Confidence

Tools

PowerBI

MyHR

Teams

Job description

A leading retail company in Dublin is seeking a Colleague Manager to lead and inspire teams to achieve excellence in customer service. The role involves mentoring staff, driving sales performance, and ensuring operational efficiency within the store. Candidates must demonstrate strong leadership and digital skills, alongside the ability to manage team dynamics and customer feedback effectively. Enjoy competitive benefits such as flexible working options and a generous discount on products.