Colleague Experience & Team Leadership Lead

Marks and Spencer; Dublin; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

20% colleague discount

Competitive holiday entitlement

Discretionary bonus schemes

Defined Contribution Pension Scheme

Full maternity pay for 26 weeks

4-day working week or 9-day fortnight

Tailored induction and training programmes

24/7 Virtual GP access

Charity volunteer day

Job summary

A leading retail company in Dublin is hiring a Colleague Manager to lead and inspire a team, focusing on customer service excellence and performance enhancement. Responsibilities include ensuring compliance and safety in-store, coaching team members, and driving sales through effective leadership. The role offers benefits such as a colleague discount, generous holiday entitlement, and wellness support. If you're ready to make a significant impact, join this dynamic team.

Qualifications

• Experience in leading teams and developing their performance.
• Ability to manage a team effectively throughout the colleague lifecycle.
• Digital confidence across multiple platforms.

Responsibilities

• Lead and develop your team to achieve key business objectives.
• Ensure store compliance and safe trading.
• Support and coach staff to improve operational performance.

Skills

Mentoring and coaching

Customer service excellence

Sales performance management

Team leadership

Compliance knowledge

Tools

PowerBI

MyHR

Teams

Time & Attendance

Job description

A leading retail company in Dublin is hiring a Colleague Manager to lead and inspire a team, focusing on customer service excellence and performance enhancement. Responsibilities include ensuring compliance and safety in-store, coaching team members, and driving sales through effective leadership. The role offers benefits such as a colleague discount, generous holiday entitlement, and wellness support. If you're ready to make a significant impact, join this dynamic team.