Colleague Experience Lead

Marks and Spencer; Dublin; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

20% colleague discount

Discretionary bonus schemes

Generous pension scheme

Full maternity pay for 26 weeks

Flexible working options

Access to wellbeing support

Charity volunteer day

Job summary

A leading retail company in Dublin is looking for a Colleague Manager to lead teams, manage performance, and enhance customer service. In this role, you'll mentor your team, ensure smooth operations, and drive sales while embracing a culture of inclusion and excellence. With benefits like a significant employee discount, competitive holidays, and a generous pension scheme, this position offers a unique opportunity for personal and professional growth.

Qualifications

• Experience in leading teams and managing performance.
• Ability to collaborate effectively with store leadership.
• Strong problem-solving skills and customer service orientation.

Responsibilities

• Mentor and develop team members effectively.
• Ensure compliance with operational processes.
• Drive sales and contribution through consistent execution.

Skills

Coaching and mentoring

Team leadership

Performance management

Customer service

Problem-solving

Digital confidence

Tools

PowerBI

Time & Attendance systems

Job description

A leading retail company in Dublin is looking for a Colleague Manager to lead teams, manage performance, and enhance customer service. In this role, you'll mentor your team, ensure smooth operations, and drive sales while embracing a culture of inclusion and excellence. With benefits like a significant employee discount, competitive holidays, and a generous pension scheme, this position offers a unique opportunity for personal and professional growth.