People & Culture Generalist Dublin, Ireland

Merchants Quay Ireland; Dublin; Hybrid; EUR 40,000 - 60,000; Full time

Job summary

Merchants Quay Ireland is seeking a People & Culture Generalist to support day-to-day HR operations, help implement policies, and promote a positive workplace aligned with MQI's values. Based at Head Office in Dublin, the role reports to the Employee Relations Manager and brings strong HR administration, absence and performance management, recruitment, onboarding, and employee engagement.

This contract of indefinite duration is 37.5 hours per week, with a focus on ensuring legal compliance, data

Qualifications

• Experience in HR/People & Culture environment.
• Knowledge of employment legislation and HR policies.
• Excellent organisational and time-management skills.
• Ability to handle sensitive information with discretion.
• Strong IT skills with HR systems and MS Office.

Responsibilities

• Attend and support employee relations meetings and take minutes.
• Advise managers on ER matters, including disciplinary issues.
• Administer pension and benefits, and update benefits schemes.
• Manage end-to-end absence and leave processes.
• Support performance management processes and reports.
• Coordinate recruitment, onboarding, and offers.
• Maintain HRIS records and generate reports.
• Oversee training and development initiatives.
• Support retention strategies and internal communications.
• Promote Equity, Diversity and Inclusion initiatives.

Skills

Organisation

Time management

Communication

Discretion

Attention to detail

Education

CIPD qualification

HR qualification

Tools

HRIS

Microsoft Excel

Microsoft Outlook

Teams

Job description

Job Title:

People & Culture Generalist

Location

People & Culture, Head Office, 24 Merchants Quay

Role Purpose:

The People & Culture Generalist is responsible for supporting the effective delivery of day-to-day operations within the People & Culture department. The role contributes to the implementation of HR policies, procedures, and initiatives that ensure employees are engaged, supported, and working in alignment with MQI’s values and organisational objectives. This role is key to fostering a positive workplace culture and ensuring consistent application of HR best practices throughout the organisation.

Reports to:

Employee Relations Manager

Direct Reports

None

Contract Type:

Contract of Indefinite Duration

Weekly Hours

37.5 Hours per week

Team Purpose, Who We Are

Merchants Quay Ireland is a national voluntary organisation who helps people who are Homeless and those caught in addiction. We provide frontline services, practical supports, pathways towards recovery and innovative responses to the issues of drug use and homelessness in Ireland.

Our Vision is one of an “inclusive society” where the integration and well-being of all is supported, and everyone is treated with Dignity and Respect. Our Mission is to work as a collaborative community to reduce the harm caused by addiction and homelessness. We provide accessible, high quality and effective services, which meet the complex needs in a non-judgemental and compassionate way.

Main Duties/ Responsibilities:

• Employee Relations– Attend and support formal employee relations meetings, ensuring compliance with company policies and employment legislation. Take minutes and lead discussions where appropriate and within remit. Ensure compliance to Employment Law. Advise and support managers on employee relations matters, including disciplinary, grievance, performance, probation, attendance, and conduct issues. Contribute to developing and continuously improving ER procedures, templates, and guidance materials.

• Stay current with employment legislation and best practice guidance and advise staff and management to ensure compliance and reduce legal risk.

• Compensation & Benefits- Administration of company pension and complete benefits suite. Review, update and administration of benefits pack and schemes. Support & advise Line Managers in relation to employee issues. Support with employee services and counselling through the Employee Assistance Programme (EAP).

• Absence Management– Responsible for managing the end-to-end absence management process, including monitoring and tracking employee absences, maintaining accurate records, supporting managers with return-to-work meetings and attendance reviews, coordinating occupational health referrals, and ensuring compliance with company policies and employment legislation.

• Performance Management- Support Line Managers with performance management processes, including probation, performance reviews, and performance concerns. Monitor performance management activity through HR Locker, including completion of documented check-ins and reviews. Produce reports, follow up with managers on policy compliance, and provide support and guidance to ensure performance management processes are applied consistently and effectively.

• Training & Development- Support the coordination and delivery of learning and development initiatives across the organisation. Work with managers and employees to promote development opportunities, maintain training records, monitor training completion, and contribute to initiatives that enhance employee skills, performance, and engagement.

• Retention & Employee Engagement- Support Line Managers with the Retention Strategy. Manage the leaver process, conducting exit interviews as required. Compile weekly & monthly associate trends. Administer all retention initiatives and manage the annual calendar of events. Management of internal communications.

• HRIS Administration: Manage day-to-day HRIS administration, including maintaining employee records, processing employee changes, generating reports, monitoring data accuracy, and providing support to managers and employees using the system. Ensure HR data is maintained in a timely and accurate manner to support effective decision-making and HR operations.

• Leave Management: Coordinate and administer employee leave processes, including annual leave, statutory leave, family-related leave, and other approved absences. Ensure leave records are maintained accurately within the HRIS, provide guidance to managers and employees on leave entitlements and procedures, monitor leave balances and trends, and support compliance with company policies and relevant employment legislation. Liaise with payroll and managers as required to ensure leave is managed consistently and effectively across the organisation.

• Recruitment & Onboarding: Support the end-to-end recruitment process, including job posting, candidate screening, interview coordination, offer management, pre-employment checks, including employee onboarding and induction activities. Partner with hiring managers to understand staffing requirements, ensure a positive candidate experience, maintain accurate recruitment records, and support timely hiring in line with organisational needs and recruitment policies.

• Metrics & Reporting: Produce and analyse HR metrics and reports, including headcount, turnover, absence, recruitment, performance, and training data. Monitor trends, maintain data accuracy, and provide insights to support effective workforce planning and people management decisions.

• Equity, Diversity, and Inclusion (EDI):Support the delivery of EDI initiatives by promoting inclusive workplace practices, assisting with EDI programmes and reporting, and helping to ensure organisational policies and people processes are applied fairly, consistently, and in line with organisational values and objectives.

Person Specification:

Essential:

• Previous experience working within an HR/People & Culture environment.

• Good knowledge of employment legislation, HR policies and best practice.

• Excellent organisational and time-management skills, with the ability to manage competing priorities.

• Strong attention to detail and accuracy when managing employee records and HR documentation.

• Excellent written and verbal communication and interpersonal skills.

• Ability to handle sensitive and confidential information with professionalism and discretion.

• Ability to work independently, use initiative and contribute effectively within a team.

• Strong IT skills, including experience using HR systems and digital platforms.

• Proficiency in Microsoft Office, particularly Word, Excel, Outlook and Teams.

• A professional, approachable and solutions-focused approach to supporting employees and managers.

Desirable:

• CIPD qualification or working towards CIPD accreditation is desirable.

• HR qualification is desirable.

This job description is intended as a summary of the primary responsibilities of and qualifications for this role. The job description is not intended as inclusive of all duties an individual in this position might be asked to perform based on requirements either now or in the future.

Merchant’s Quay Ireland is an equal opportunities employer