Pension Claims Specialist – Hybrid & Growth

Aviva; Dublin; On-site; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Generous pension contributions

Annual bonus & pay review

Holiday allowance 25 days + bank hols

Health & dental insurance

Job summary

Aviva plc in Dublin is looking for an ambitious Pension Claims Administrator to join the Retirement Solutions team in Cherrywood, with a move to Hatch Street in 2027. You will handle full, partial and maturity claims, liaise with offshore teams, and ensure a compliant, efficient claims experience for customers.

Reporting to the Pension Claims Team Leader, you will contribute to controls and day‑to‑day activities, building expertise in pensions while delivering high‑quality outcomes in a

Qualifications

• A willingness to learn, develop and build expertise in pensions and claims.
• Experience in a customer‑focused environment, such as pensions administration, financial services or a customer/contact centre role.
• Strong attention to detail, with the ability to follow processes in a regulated environment.
• Clear verbal and written communication skills, with a collaborative approach.
• Actively working towards, or already holding, a professional qualification such as QFA or APA is advantageous.

Responsibilities

• Process full, partial and maturity pension claims and transfers accurately, operating within delegated authorities and agreed controls.
• Follow all regulatory and internal requirements to prevent financial crime, money laundering and data protection breaches, escalating any concerns appropriately.
• Manage and prioritise your workload to meet customer and broker needs, ensuring timely and high‑quality outcomes.
• Liaise with offshore teams to resolve errors, drive corrective action and support strong end‑to‑end service delivery.
• Handle customer complaints and queries sensitively, ensuring they are logged, managed and resolved in line with agreed processes.

Skills

Willing to learn

Customer-focused

Attention to detail

Verbal & written communication

QFA/APA advantageous

Job description

Aviva plc in Dublin is looking for an ambitious Pension Claims Administrator to join the Retirement Solutions team in Cherrywood, with a move to Hatch Street in 2027. You will handle full, partial and maturity claims, liaise with offshore teams, and ensure a compliant, efficient claims experience for customers.

Reporting to the Pension Claims Team Leader, you will contribute to controls and day‑to‑day activities, building expertise in pensions while delivering high‑quality outcomes in a