Pension Claims Administrator

Aviva; Dublin; On-site; EUR 28,000 - 35,000; Full time

Benefits offered by this job

Generous pension contributions

Annual bonus & pay review

Holiday allowance 25 days + bank hols

Health & dental insurance

Job summary

Aviva plc in Dublin is looking for an ambitious Pension Claims Administrator to join the Retirement Solutions team in Cherrywood, with a move to Hatch Street in 2027. You will handle full, partial and maturity claims, liaise with offshore teams, and ensure a compliant, efficient claims experience for customers.

Reporting to the Pension Claims Team Leader, you will contribute to controls and day‑to‑day activities, building expertise in pensions while delivering high‑quality outcomes in a

Qualifications

• A willingness to learn, develop and build expertise in pensions and claims.
• Experience in a customer‑focused environment, such as pensions administration, financial services or a customer/contact centre role.
• Strong attention to detail, with the ability to follow processes in a regulated environment.
• Clear verbal and written communication skills, with a collaborative approach.
• Actively working towards, or already holding, a professional qualification such as QFA or APA is advantageous.

Responsibilities

• Process full, partial and maturity pension claims and transfers accurately, operating within delegated authorities and agreed controls.
• Follow all regulatory and internal requirements to prevent financial crime, money laundering and data protection breaches, escalating any concerns appropriately.
• Manage and prioritise your workload to meet customer and broker needs, ensuring timely and high‑quality outcomes.
• Liaise with offshore teams to resolve errors, drive corrective action and support strong end‑to‑end service delivery.
• Handle customer complaints and queries sensitively, ensuring they are logged, managed and resolved in line with agreed processes.

Skills

Willing to learn

Customer-focused

Attention to detail

Verbal & written communication

QFA/APA advantageous

Job description

We have an exciting opportunity for an ambitious and career-focused individual to join our Retirement Solutions team as a Pension Claims Administrator, based in our Cherrywood office in Dublin (moving to OPP Hatch Street in summer 2027).

This is a fantastic opportunity to build your skills and develop your career within a dynamic and supportive pensions environment. Reporting to the Pension Claims Team Leader, you'll work closely with colleagues across our onshore and offshore teams, helping to deliver an efficient and positive claims experience for our customers. You'll play an important role in supporting key processes, maintaining operational controls, and ensuring the smooth delivery of day-to-day activities, helping us provide excellent service every step of the way.

Duties & Responsibilities

• Process full, partial and maturity pension claims and transfers accurately, operating within delegated authorities and agreed controls.
• Follow all regulatory and internal requirements to prevent financial crime, money laundering and data protection breaches, escalating any concerns appropriately.
• Manage and prioritise your workload to meet customer and broker needs, ensuring timely and high‑quality outcomes.
• Liaise with offshore teams to resolve errors, drive corrective action and support strong end‑to‑end service delivery.
• Handle customer complaints and queries sensitively, ensuring they are logged, managed and resolved in line with agreed processes.

Skills & Experience

• A willingness to learn, develop and build expertise in pensions and claims.
• Experience in a customer‑focused environment, such as pensions administration, financial services or a customer/contact centre role.
• Strong attention to detail, with the ability to follow processes in a regulated environment.
• Clear verbal and written communication skills, with a collaborative approach.
• Actively working towards, or already holding, a professional qualification such as QFA or APA is advantageous.

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave;take a lookthrough some of our employee benefits!

The expected pay range for this role will fall between €28,000 and €35,000 and salary offered willcommensurate with candidate'slevel of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance related bonus and pay review.
• Holiday allowance of25 daysplus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• TaxSaver Travel Scheme.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Professional qualification support and transparent career progression plans.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work .
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy,maternityor those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference andprovides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.