Payroll Administrator

activpayroll Ltd.; Dublin; On-site; EUR 34,000 - 48,000; Full time

Job summary

activpayroll Ltd. in Dublin, Ireland is seeking a Payroll Administrator to join our Operations team. You will manage end-to-end Irish payrolls for a portfolio of clients with a focus on accuracy and service.

The role requires IPASS certification and at least 1 year of Irish payroll experience; you will coordinate multiple payrolls, host governance calls, update payroll manuals, and respond to client queries.

Qualifications

• IPASS certification with at least 1 year Irish payroll processing experience.
• Ability to work under pressure coordinating multiple payrolls.
• Exceptional attention to detail and accuracy.
• Strong customer service focus and relationship building.
• Proactive in resolving issues and improving processes.
• Good database and Excel skills to manage payroll data.

Responsibilities

• Act as the focal point for a portfolio of payroll clients, delivering high-quality service.
• Process end-to-end Irish payrolls with varying headcounts and complexities.
• Host governance calls with clients to review performance and improvements.
• Keep payroll manuals current and reflect updated processes.
• Prepare payroll calendars and checklists; ensure correct checks on every payroll.
• Answer client queries, troubleshoot, and escalate as needed.
• Prepare ROS submissions and handle Revenue queries on clients' behalf.
• Deliver excellent customer service and keep clients informed of status.
• Communicate risks promptly and propose mitigations to the client and managers.
• Be a collaborative team player supporting colleagues across the department.

Skills

IPASS certification

Team player

Attention to detail

Customer service

Under pressure

Database skills

Tools

Megapay

Microsoft Excel

Job description

Payroll Administrator

Department: Operations

Employment Type: Permanent

Location: Dublin, Ireland

Reporting To: Payroll Delivery Manager

Description

Our payroll operations are the at the heart of our business, managing a portfolio of customers managing the delivery of end-to-end Irish payrolls, ensuring that the service is consistently delivered accurately and on time while providing a best-in-class customer experience.
We are seeking a Payroll Administrator with proven experience in Irish payroll processing to join our Irish team at the heart of our Irish Operations. We are looking for someone with an exceptional eye for detail and the ability to coordinate multiple payrolls for our customers.

On a typical day you'll be...

• Acting as the focal point for a varied portfolio of payroll clients, delivering consistently fantastic customer service
• Processing end-to-end Irish payrolls of various headcount and pay complexity in accordance with agreed timelines
• Hosting and chairing regular governance calls with clients to track progress, review performance and identify opportunities for improvement
• Ensuring that payroll manuals are relevant and updated regularly to reflect current processes
• Preparing payroll calendars and checklists, ensuring that checking sheets are completed for every payroll processed
• Answering queries from clients, partners and colleagues, troubleshooting and resolving where possible, or escalating more complex issues through our internal channels
• Preparing and uploading ROS submissions and dealing with Clients Revenue queries on their behalf.
• Delivering excellent customer service, responding quickly and effectively to all queries and ensuring that issues are resolved either directly or through the right escalation channels
• Making sure that customers are fully updated and never in any doubt as to how their service is being managed
• Making sure that any risks to service delivery are communicated quickly and realistically to the client and to the appropriate managers, and being innovative and agile in bringing solutions or mitigations to the table
• Being honest and authentic in communicating both positive and difficult conversations
• Being a brilliant team player, supporting colleagues across the team to ensure that customer service delivery is consistent across the department, providing help and guidance and ensuring no one is left behind

To be truly effective you will…

• IPASS certified with at least 1 year of proven experience in Irish payroll processing, ideally in a busy bureau environment (if you have experience with Megapay- that would be a fantastic asset)
• Great team player with the ability to work under pressure and coordinate multiple payrolls
• Exceptional attention to detail and driven by accuracy and quality with the ability to spot errors or notice when things “just don’t look right” - and motivated to follow these through to resolution
• Great customer service skills, able to build solid working relationship with our clients
• Being action-oriented, willing to step up and be counted under pressure and seize opportunities to make things work better for both customers and colleagues
• Really good with databases, systems and software packages, especially Microsoft Excel